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- Tasks: Lead a dynamic customer service team to deliver top-notch support and drive business growth.
- Company: Atradius, a global leader in trade credit insurance with a strong presence worldwide.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer satisfaction and leading a motivated team.
- Qualifications: Proven experience in customer service management and strong leadership skills.
- Other info: Join a diverse team focused on creating an inclusive and high-performance culture.
The predicted salary is between 36000 - 60000 £ per year.
The Atradius Group provides trade credit insurance, surety and collections services worldwide, and has a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit.
The Atradius Customer Service Team based within our Commercial Unit in Cardiff is looking to recruit a new manager to lead this experienced highly motivated team.
The successful candidate will manage a fast‑paced dynamic environment, having overall responsibility to deliver a high quality, efficient service to policy holders, brokers and internal stakeholders. The primary focus will be to support retention, customer satisfaction and business growth. The manager will be required to have technical expertise, local market knowledge and the ability to form close relationships with customers and brokers. As a manager of this team, you will be responsible for contributing to the overall strategic and operational goals of the Commercial Department, driving change, improving efficiency and executing a customer service strategy in line with business objectives. A fundamental part of this diverse role is to lead, motivate and develop a large multidisciplinary team, providing hands‑on leadership, creating a high performance and an accountable culture. Strong coaching and mentoring skills are a key requirement to creating an open respectful and inclusive environment within the Customer Service Team.
Key Responsibilities, Skills And Experience
- Essential customer service experience, working within the team to respond to large call volumes, interpreting customer needs to obtain a quick resolution.
- Essential experience leading, coaching and developing a customer service team, fostering a customer centric culture. Excellent people management, coaching and communication skills are key.
- Customer focussed with a commercial mindset. Experience in overseeing day to day customer service operations ensuring efficiency and accuracy.
- Ability to define and implement a customer service strategy aligned with business objectives.
- Set performance goals, KPI’s and service standards, monitoring and delivering outcomes.
- Ensure a high‑quality consistent customer experience for policy holders, brokers and internal stakeholders.
- Experience in collaborating with other areas of the business to deliver a seamless service.
- Able to support audits and contribute to risk.
Head of Customer Service in Cardiff employer: Atradius Suomi
Contact Detail:
Atradius Suomi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Service in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Atradius or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Atradius and its customer service strategies. Show us you understand their mission and how you can contribute to their goals. Tailor your answers to reflect their values and needs.
✨Tip Number 3
Practice your leadership stories! We want to hear about times you've successfully led a team or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Head of Customer Service position.
We think you need these skills to ace Head of Customer Service in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your customer service experience and any leadership roles you've had. We want to see how you can bring your skills to our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Customer Service role. Share specific examples of how you've led teams and improved customer satisfaction in the past.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Use numbers and metrics where possible to demonstrate your impact in previous roles. We love seeing how you've driven change and improved efficiency.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Atradius Suomi
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge, especially in relation to trade credit insurance. Understand the key challenges and trends in the industry, as well as Atradius' specific offerings. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you motivated your team or improved performance. Be ready to discuss your coaching style and how you foster a customer-centric culture, as this is crucial for the Head of Customer Service role.
✨Demonstrate Your Strategic Thinking
Think about how you would define and implement a customer service strategy that aligns with business objectives. Be prepared to discuss your approach to setting performance goals and KPIs, and how you would monitor and deliver outcomes. This shows that you can think beyond day-to-day operations.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about the team dynamics and the company's vision for customer service. This not only shows your interest but also highlights your ability to form close relationships, which is essential for the role.
