Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team and shape exceptional experiences for clients.
- Company: A top global insurance firm based in Cardiff with a strong reputation.
- Benefits: Competitive salary, annual bonus, and an outstanding pension package.
- Why this job: Make a real difference in customer satisfaction and drive service excellence.
- Qualifications: Proven leadership skills and a solid background in customer service.
The predicted salary is between 36000 - 60000 £ per year.
A leading global insurance firm in Cardiff seeks a manager for their customer service team. The role involves managing team performance, defining customer service strategies, and ensuring high-quality experiences for policyholders and brokers.
Candidates should have strong leadership skills, excellent communication ability, and a background in customer service.
Benefits include a competitive salary, annual bonus, and a market-leading pension package, among others.
Director of Customer Experience & Service Excellence in Cardiff employer: Atradius N.V.
Contact Detail:
Atradius N.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Experience & Service Excellence in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Director of Customer Experience role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service strategies and team management. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your leadership style and how you ensure high-quality experiences for customers.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've improved customer service in previous roles. Numbers speak volumes, so if you can, quantify your successes to make a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the Director of Customer Experience & Service Excellence. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Director of Customer Experience & Service Excellence in Cardiff
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've managed teams and driven performance in previous roles, so share specific examples that showcase your ability to lead and inspire.
Tailor Your Application: Don’t just send a generic CV and cover letter! We’re looking for candidates who understand our values and the importance of customer service. Take the time to tailor your application to reflect how your experience aligns with the role and our company culture.
Communicate Clearly: Excellent communication is key in this role, so make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see that you can convey your thoughts effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Atradius N.V.
✨Know Your Customer Service Strategies
Before the interview, brush up on the latest trends and best practices in customer service. Be ready to discuss how you would define and implement effective strategies that enhance customer experiences, as this will show your potential employer that you're proactive and knowledgeable.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your team or improved performance. This will demonstrate your leadership capabilities and how you can drive excellence in customer service.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since excellent communication is key for this role, consider doing mock interviews with a friend or using video tools to refine your delivery. This will help you feel more confident and ensure your ideas come across effectively.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing what they stand for will allow you to tailor your responses to align with their mission, making you a more attractive candidate. Plus, it shows that you’re genuinely interested in being part of their team.
