At a Glance
- Tasks: Deliver exceptional customer service and support Account Managers with risk and policy queries.
- Company: Join a global leader in trade credit insurance with a diverse and positive culture.
- Benefits: Enjoy hybrid working, 24 days holiday, and continuous professional development opportunities.
- Other info: Be part of a supportive team focused on growth and improvement.
- Why this job: Gain valuable experience in a dynamic environment while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong problem-solving skills are preferred.
The predicted salary is between 25000 - 32000 £ per year.
The successful candidate will work within a fast-paced dynamic environment, having responsibility for ensuring the Atradius Customer Service Team delivers service excellence to all our customers and brokers, while providing critical day to day support to Account Managers on all risk and policy queries. The team prides itself on having technical expertise, local market knowledge and the ability to form close relationships with customers and brokers. We are a global company that recruits talent throughout the world, promoting a positive and diverse working culture for all our people and valuing experience and expertise from a wide variety of backgrounds. The role is offered on a maternity cover basis, providing an excellent opportunity to gain valuable experience within a supportive and dynamic environment.
Benefits:
- A dynamic, international and challenging work environment
- Training and support to reach your full potential including the opportunity for continuous professional development
- 24 days holiday plus public holidays
- Hybrid working (work up to 2 days a week from home)
- Auto-enrolment pension (Currently 7% employer contribution with employee contribution of 5% after 3 months of employment age 22+)
- Employee Assistance Programme
- Equal opportunities for all
Responsibilities:
The role is hugely varied, requiring an individual to understand and interpret the needs of the customer and providing a quick resolution to all enquiries received. Excellent problem solving and communication skills are key to delivering a high standard of service. As part of this team, you would contribute to the overall strategic and operational goals, driving change and improving efficiency through operational and technological development. You will need to develop a good understanding of the Commercial and Risk strategy. Formal training will be given to obtain underwriting authorities.
Knowledge, Skills and Experience:
- Some experience working in a customer service environment would be preferable
- Ability to work within a large team environment, adaptable, flexible, sharing learning experiences within the team
- Good grasp of key skills, time management, technical, operational/practical approach to managing the situation
- Understands the importance of prioritising work, translating these activities into high quality responses; service level agreements consistently met
- A committed positive attitude, leading by example
- Active listener, able to grasp the customer issue
- Genuine empathy, understanding and friendliness
The Atradius Group provides trade credit insurance, surety and collections services worldwide, with a presence through 160 offices in 52 countries. The products offered by Atradius protect companies around the world against the default risks associated with selling goods and services on credit. At Atradius, we believe in personal development and a Growth Mindset. Our culture is based on teamwork, reliable accountability, constant improvement and unrivalled service.
Customer Services Representative in Cardiff employer: Atradius N.V.
Atradius is an exceptional employer that fosters a dynamic and inclusive work environment, where employees are encouraged to develop their skills and grow professionally. With a strong emphasis on teamwork and service excellence, the company offers generous benefits such as hybrid working options, extensive training, and a supportive culture that values diverse backgrounds. Joining Atradius means being part of a global team dedicated to delivering outstanding customer service while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative in Cardiff
✨Tip Number 1
Get to know the company! Research Atradius and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Representative, you'll need to convey information clearly and empathetically. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Atradius employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Atradius team. Don’t forget to follow up after applying!
We think you need these skills to ace Customer Services Representative in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Services Representative role. Highlight any customer service experience you have, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and keep your tone friendly and professional. We want to see your ability to connect with customers right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Atradius N.V.
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what excellent service looks like and be ready to share examples from your past experiences where you’ve gone above and beyond for a customer.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific situations where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Demonstrate Team Spirit
Since this role involves working within a large team, be ready to talk about how you collaborate with others. Share instances where you’ve contributed to team success or helped a colleague, showing that you value teamwork and shared learning.
✨Emphasise Your Adaptability
In a fast-paced environment, adaptability is key. Prepare to discuss how you handle change and manage multiple priorities. Highlight any experience you have in dynamic settings and how you maintain high-quality service under pressure.
