At a Glance
- Tasks: Support colleagues in delivering excellent customer service and gain valuable administration skills.
- Company: Join a dynamic international company with a focus on inclusivity and growth.
- Benefits: Fully funded qualification, competitive salary, flexible benefits, and a fun work environment.
- Other info: Enjoy social events, an on-site gym, and great career progression opportunities.
- Why this job: Kickstart your career with hands-on training and real responsibilities in a supportive team.
- Qualifications: A Level qualified, IT literate, and a positive attitude towards learning.
The predicted salary is between 15000 - 20000 £ per year.
Benefits Highlights
- Fully funded qualification + comprehensive on the job training.
- Full time position (36 hours a week).
- Location: Cardiff Bay.
Department Description
We are currently seeking an apprentice to join our Commercial department. The role of the apprentice is to provide administration support to your colleagues, helping them to deliver an excellent service to our customers in our Customer Service and Policy Support Department. You will work with friendly and experienced colleagues who will teach you the key skills required to work in a business environment. Skills include organisation, administration, customer service, teamwork and the ability to work in a fast‑paced environment. As your skills and confidence grow, there will be opportunities to take on more responsibilities, which will prepare you to apply for other roles in the business when you have completed the apprenticeship.
What you will learn
- How credit insurance works
- How your role fits into the wider business and what value you can add
- How to engage with customers and build fulfilling long‑term relationships
- Complete a fully funded Business Administration qualification delivered by ALS training
What we offer
- A dynamic, international and challenging work environment
- Fully funded qualification and support towards your studies
- Good career progression opportunities
- Experience of working in an international company
- Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards
- Challenging tasks with individual development and training opportunities
- Competitive apprentice salary, pension scheme plus other benefits
- Sports and social club organising Christmas, Halloween and Summer parties and a range of other events throughout the year
- On‑site gym, subsidised restaurant, coffee shop and games room
- Monthly wellbeing hour
- Employee Assistance Programme
- A range of other flexible benefits and rewards
What we are looking for
We are looking for someone with a positive attitude who can work collaboratively with colleagues. You will have a real desire to exceed customer expectations and a willingness to learn new skills. You will be A Level qualified and IT literate (experience of using basic Microsoft packages such as Excel, Word, Outlook). Some customer service/ administration experience would be desirable but is not essential because full training will be provided. You must also meet the eligibility requirements for the Level 3 Business Administration course (minimum of 5 GCSE passes, including Maths and English).
Equal opportunities for all
The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued. We encourage and welcome everyone to apply to our positions.
Customer Service Apprenticeship Role in Cardiff employer: Atradius N.V. (Italy)
Join a dynamic and inclusive team at Atradius in Cardiff Bay, where you will receive comprehensive on-the-job training and a fully funded qualification in Business Administration. Our supportive work culture fosters personal growth and career progression, with opportunities to take on more responsibilities as you develop your skills. Enjoy attractive benefits including a competitive salary, pension scheme, and access to a range of social events and wellness initiatives, all while working in a vibrant international environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship Role in Cardiff
✨Tip Number 1
Get to know the company! Research Atradius and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about exceeding customer expectations, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company and might even give you tips on how to stand out during the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Apprenticeship Role in Cardiff
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the opportunity to learn and grow with us in the Commercial department.
Tailor Your CV:Make sure your CV highlights any relevant skills or experiences, even if they’re from school projects or part-time jobs. We love seeing how you can bring your unique background to the table!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this apprenticeship. Share specific examples of how you’ve worked in teams or exceeded expectations in the past – we want to get to know you!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role in Cardiff Bay.
How to prepare for a job interview at Atradius N.V. (Italy)
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Service Apprenticeship entails. Familiarise yourself with the skills mentioned in the job description, like organisation and teamwork. This will help you demonstrate how your background aligns with what they’re looking for.
✨Show Off Your Customer Service Skills
Even if you don’t have extensive experience, think of examples where you've provided great service or worked well in a team. Be ready to share these stories during the interview to highlight your willingness to learn and your positive attitude.
✨Ask Thoughtful Questions
Prepare a few questions about the apprenticeship and the company culture. This shows that you’re genuinely interested in the role and want to engage with your potential colleagues. For instance, ask about the training process or how success is measured in the department.
✨Be Yourself and Stay Positive
Interviews can be nerve-wracking, but remember to be yourself! A positive attitude goes a long way, especially in customer service roles. Smile, maintain eye contact, and show enthusiasm for the opportunity to learn and grow within the company.
