We're looking for a dedicated and enthusiastic Customer Service Advocate to join our team in Sunderland, on a full-time, temporary basis.
- Act as the first point of contact for residents using the Telecare alarm service and those requiring Out of Hours emergency support.
- Respond promptly and professionally to Telecare alerts and emergency enquiries, providing reassurance and arranging the appropriate response.
- Handle a wide range of customer enquiries, assessing individual needs and working to resolve issues effectively at the first point of contact.
- Provide clear information, advice and guidance through telephone, email, face-to-face, web chat, social media and other communication channels.
- Actively listen to customers, quickly assess their needs and build positive rapport to provide a supportive and professional service.
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Customer Service Advocate (Telecare) in Sunderland employer: ATR
Join our dynamic team in Gateshead as a Business Support Assistant, where you'll thrive in a supportive work culture that values reliability and proactivity. We offer flexible part-time hours, opportunities for professional growth, and a collaborative environment that encourages you to make a meaningful impact while ensuring smooth operations. With a focus on employee well-being and development, this role is perfect for those looking to contribute positively to our organisation.
