Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Elevate fan experiences and corporate hospitality across the ATP Tour through innovation and best practices.
- Company: Join a leading sports organisation dedicated to enhancing global events.
- Benefits: Hybrid work model, competitive salary, and opportunities for travel and professional growth.
- Why this job: Make a real impact on the fan experience in the exciting world of tennis.
- Qualifications: 5+ years in sports or hospitality, with strong analytical and communication skills.
- Other info: Dynamic role with international travel and collaboration across global teams.
The predicted salary is between 48000 - 72000 £ per year.
The Manager, Standards & Best Practices will play an important role in elevating the spectator and corporate-hospitality experience across the ATP Tour. This position drives Tour-wide innovation by benchmarking global best practices, building shared frameworks, and enabling tournaments of all sizes to deliver world-class fan and premium experiences. The role blends strategic influence with operational implementation, converting insights into practical tools, fostering collaboration across tournaments, and shaping consistent standards that strengthen the ATP brand. When traveling to tournaments, the role also contributes targeted observations to support the overall Player Experience.
Essential Duties & Responsibilities
- Standards, Benchmarking & Best Practices Sharing
- Lead global benchmarking across sports, live entertainment, hospitality, and major-event industries to identify trends and innovations.
- Identify and define Fan Experience standards that are adaptable across diverse demographics and event types.
- Translate global insights into ATP-ready best practices, templates, and decision guides usable by tournaments of all categories.
- Maintain and evolve a cross-tournament Best Practices Hub, ensuring resources are current, high-quality, and widely adopted.
- Facilitate structured knowledge-sharing across tournaments to promote continuous improvement to the fan experience and premium hospitality.
- Collaborate cross-functionally with Tournament Relations, Digital, Partnerships, Player Relations, and ATP Media to align standards and share insights.
- Event Lifecycle & Fan Experience Support
- Conduct diagnostic reviews of fan journey and corporate-hospitality touchpoints.
- Identify scalable innovations, adaptable for varying budgets and infrastructure.
- Advise tournaments on tailored best practices for premium hospitality, Fan Zones, VIP hosting, suite design, on-court branding, and F&B.
- Collaborate with ATP Partnerships to understand and meet partner expectations and develop hospitality best-practices assets.
- Work alongside ATP's travel and experiences licensing partner to integrate and elevate ATP Experiences at tournaments.
- Data, Insight & Measurement
- Develop a consistent, Tour-wide measurement framework to evaluate fan and corporate experience.
- Analyze cross-event data to identify trends, opportunities, and areas for improvement.
- Leverage insights to create presentations that illustrate key findings.
- Training, Enablement & Community Building
- Actively participate in the ATP Workshops organized by the Tournament Relations Team.
- Develop training modules for guest services and hospitality teams.
- Lead knowledge-sharing sessions and produce rapid-learning briefs based on benchmarking insights and event visits.
- Support to Player Experience Standards (Secondary Responsibility)
- When on-site at tournaments, monitor overarching elements of Player Experience and Tournament Operations.
- Report observations to S&BP for integration into broader player-focused improvement work.
Experience & Skills
- Minimum of 5 years in sports, entertainment, live events, hospitality strategy, guest experience design, or related field.
- Experience in benchmarking, insights, CX strategy, or premium experience design.
- Experience in influencing stakeholders without direct authority.
- Experience in international sports and/or professional Tennis industry will be a plus.
- Customer-journey design; operational play-booking development; training delivery.
- Product development.
- Strong analytical and benchmarking capability.
- Strong creative and innovative mindset.
- Excellent communication and relationship-management skills across global teams.
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
- Multilingual skills are a plus; English proficiency is required.
Travel
International ranging between 30-50%.
Manager, Standards & Best Practices in London employer: ATP Tour
Contact Detail:
ATP Tour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Standards & Best Practices in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in sports and hospitality. Show them you’re the perfect fit!
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire. Express your interest in their work and ask if they have any upcoming opportunities. We love seeing candidates take the initiative!
✨Tip Number 4
Utilise our website to apply for roles. It’s super easy and ensures your application gets seen by the right people. Plus, we often have exclusive listings that you won’t find anywhere else!
We think you need these skills to ace Manager, Standards & Best Practices in London
Some tips for your application 🫡
Show Your Passion for Fan Experience: When writing your application, let your enthusiasm for enhancing the spectator experience shine through. We want to see how your past experiences align with our mission to elevate fan and corporate hospitality across the ATP Tour.
Be Specific About Your Achievements: Use concrete examples from your previous roles to demonstrate your skills in benchmarking and best practices. We love seeing how you've turned insights into actionable strategies that improved experiences in your past positions.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Manager, Standards & Best Practices role. Highlight your relevant experience in sports, entertainment, or hospitality, and show us how you can contribute to our goals.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people and helps us keep track of all candidates efficiently. Plus, it’s super easy!
How to prepare for a job interview at ATP Tour
✨Know Your Standards
Familiarise yourself with the latest trends in fan experience and hospitality within sports and live events. Be ready to discuss how you can apply these insights to elevate the ATP Tour's standards and practices.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive improvements in customer experience or operational efficiency. Highlight your ability to analyse trends and translate them into actionable strategies that align with the ATP's goals.
✨Collaboration is Key
Think about times when you've successfully collaborated with cross-functional teams. Be prepared to share specific examples of how you’ve influenced stakeholders and fostered teamwork to achieve common objectives.
✨Be Ready to Innovate
Come equipped with ideas for scalable innovations that could enhance the fan experience at tournaments. Show your creative side by discussing how you would adapt best practices to suit different event types and budgets.
