Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and manage Microsoft 365 for our London office and remote users.
- Company: Join a dynamic team at a leading tech organisation with a global presence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for travel.
- Why this job: Make a real difference by ensuring smooth IT operations and supporting exciting events.
- Qualifications: Experience in IT support, Microsoft 365, and strong troubleshooting skills required.
- Other info: Great career growth potential and a chance to work internationally.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and technically skilled IT Support Engineer to provide day-to-day technical support across the organisation. This role focuses on Microsoft 365 administration, desktop support, and basic networking, ensuring smooth IT operations for our London office and remote users. You will also support ATP meetings and events, including travelling to locations internationally where Audio-Visual (AV) setup and technical assistance are required.
Responsibilities & Duties
- Microsoft 365 Administration
- Manage user accounts, groups, and licences in Microsoft 365 Admin Centre.
- Configure and enforce MFA, manage Teams permissions.
- Follow and monitor security compliance.
- Administer Azure Active Directory for identity and access management.
- Enrol and manage devices using Microsoft Intune (policies, compliance, app deployment).
- Support conditional access and security configurations.
- Deploy and maintain Sophos Endpoint Protection across all devices.
- Monitor and respond to endpoint security alerts.
- Ensure compliance with organisational security standards.
- End-User & Desktop Support
- Set up and configure laptops/desktops for new starters.
- Troubleshoot Windows OS, Office applications, printers, and peripherals.
- Troubleshoot Mac OS, Office applications, printers, and peripherals.
- Provide support for Outlook, Teams, OneDrive, and other productivity tools.
- Networking & Connectivity
- Diagnose LAN/Wi-Fi connectivity issues.
- Basic understanding of IP addressing, DNS, DHCP, and VPN configurations.
- System & Application Support
- Assist with system monitoring, application support and ticket resolution.
- Maintain IT asset inventory and documentation.
- Event & AV Support
- Travel to ATP meetings and events as required.
- Provide AV setup and technical support for presentations and conferences.
- Ensure smooth operation of audio, video, and connectivity during events.
Required Skills & Experience
- Experience handling a broad range of 1st and 2nd line support issues, including escalation, troubleshooting, and resolution.
- Strong knowledge of Microsoft 365, Windows OS/Mac OS, and Active Directory.
- Experience with Azure, Entra and Intune for device and user management.
- Familiarity with networking fundamentals (DNS, DHCP, VPN).
- Excellent troubleshooting and communication skills.
- Experience with ticketing systems, ITSM, (e.g. Jira) and remote support tools.
- Ability to travel for meetings and events (UK/international).
Preferred Qualifications
- Security awareness and experience with MFA and endpoint protection.
- Exposure to Azure and other cloud environments.
- Experience with AV equipment and conferencing tools.
Work Arrangement
Hybrid role: 2–3 days per week on-site in Wimbledon - London office, remainder remote. Occasional travel to other ATP offices (located in Monte Carlo, United States and Australia), and ATP event locations.
IT Support Engineer employer: ATP Tour
Contact Detail:
ATP Tour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with potential employers and fellow IT enthusiasts. Don’t be shy; introduce yourself and share your passion for IT support!
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or a demo that showcases your Microsoft 365 administration and troubleshooting abilities. This hands-on approach can really impress during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as an IT Support Engineer, especially around troubleshooting and user management. Practising your responses can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for proactive individuals who can bring their technical skills to our team. Your next big opportunity could be just a click away!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, desktop support, and networking. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Engineer position and how your background makes you a perfect fit. Keep it friendly and professional, just like us!
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've tackled technical issues in the past. We love seeing problem-solving in action, so share those stories that demonstrate your expertise and quick thinking.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at ATP Tour
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows and Mac OS, and Active Directory. Be ready to discuss your experience with troubleshooting and support issues, as well as any specific tools you've used like Azure and Intune.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical challenges in the past. Think about specific instances where you resolved a tricky issue or improved a process, especially related to desktop support or networking.
✨Get Familiar with AV Setup
Since this role involves supporting events and meetings, it’s a good idea to have a basic understanding of audio-visual equipment and conferencing tools. If you’ve had any hands-on experience, be sure to highlight that during your interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your troubleshooting abilities. Practice articulating your thought process clearly, as communication is key in IT support roles. Show them how you approach problems methodically and keep users informed.
