Team Lead Support Software (H/F)

hackajob is collaborating with Atos to connect them with exceptional professionals for this role.

About Atos Group

Atos Group is a global leader in digital transformation with c. 7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence.

Product Management Team Lead leading the Value Engineering Centre of Excellence (CoE) for the ServiceNow Business. You will define, govern, and scale the methodologies, assets, and delivery frameworks for Atos’ global ServiceNow portfolio/offerings. This is a strategic leadership role responsible for creating the reusable solution DNA of the practice—solution blueprints, industry accelerators, implementation methods, demo solutions, delivery standards, and quality assurance frameworks—ensuring every engagement is value‑driven, predictable, and differentiated.

You will work closely with the Global CTO/Portfolio Leader, Sales Enablement, Delivery, and Industry Teams to translate strategic vision into practical, consumable assets that elevate win rates, improve delivery consistency, reduce cost of quality, and accelerate client outcomes.

• Define the global Value Engineering strategy for the ServiceNow business, shaping how solutions are conceptualised, packaged, and delivered across industries and regions.
• Ensure a method-based, value-led approach to all ServiceNow engagements, improving quality, consistency, and customer satisfaction.

Solution & Asset Leadership

• Create and maintain solution blueprints across ServiceNow offerings and industry solutions.
• Build pre-defined industry solutions, including process models, configuration templates, reference architectures, and value cases.
• Govern the quality and lifecycle of reusable assets and accelerators.
• Define the global implementation method for ServiceNow transformations—covering discovery, design, build, test, deployment, and value realisation.
• Establish delivery assurance standards, QA checkpoints, and quality frameworks used across all programs.
• Lead the creation of playbooks, templates, and reusable delivery artefacts, ensuring global adoption.
• Create value engineering models that articulate business outcomes, KPIs, ROI, and measurable impact of ServiceNow solutions.
• Provide frameworks to help pursue teams convert platform capabilities into client-specific value propositions.
• Work closely with the CTO/Portfolio Leader to align solution assets with portfolio strategy, AI direction, and innovation priorities.
• Partner with Sales & Pre-sales teams to embed assets into bids, RFP responses, and client proposals.
• Contribute to partner, ecosystem, and community development by sharing assets and best practices.

Quality, Governance & Continuous Improvement

• Maintain global governance for all Value Engineering assets and processes.
• Introduce continuous improvement cycles based on delivery feedback, project retrospectives, and market trends.
• Ensure all assets incorporate best practices, regulatory compliance, and ServiceNow-recommended approaches.

Proven leadership experience in Value Engineering, Delivery Excellence, Solution Architecture, or similar roles within the ServiceNow or enterprise transformation domain. Deep understanding of ServiceNow platform, implementation lifecycle, and industry use cases. Strong background in solution design, delivery methods, and asset industrialisation. Experience partnering with C-level stakeholders to articulate value, outcomes, and transformation impact. Leadership role in driving digital transformation in the financial services sector. Competitive compensation package includes industry-leading benefits. Investment in your professional development and growth.

Here at Atos, diversity and inclusion are embedded in our DNA. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Choose Atos.