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- Tasks: Lead technical delivery of ServiceNow solutions and engage with customers to solve business problems.
- Company: Eviden is a global leader in digital transformation with a focus on data-driven solutions.
- Benefits: Join a dynamic team with opportunities for growth, mentorship, and a chance to work with top brands.
- Why this job: Be part of an elite ServiceNow practice and make a real impact in a fast-paced environment.
- Qualifications: Experience in software implementation, leadership skills, and expertise in ServiceNow or similar ITSM tools required.
- Other info: Must be eligible for security clearance and prepared to travel.
The predicted salary is between 43200 - 72000 £ per year.
Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
About the practice:
We are an Elite ServiceNow partner, with a leading reputation for customer satisfaction, operating with a global footprint, delivering services to leading brands across all Industries. With over 16 years of ServiceNow partner experience, providing a Centre of Excellence for ServiceNow within Eviden through over 500 experts and 1300 certifications, this is a fantastic opportunity to join a dynamic, fast paced, and growing area.
About the role:
The primary role of the ServiceNow Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design.
If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:
- ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell)
- Web Technologies (XML, HTML, JavaScript, Web Services)
The candidates should be eligible to obtain a security clearance to the BPSS level.
Responsibilities:
- Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
- Customer engagement to address the technical solution, including challenging and validating customer requirements.
- Providing creative solutions to resolve business problems, technology issues, process and people challenges.
- Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof of concept designs and responses to technical and business enquiries.
- Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
- Support the development and growth of the services delivered by Eviden ServiceNow practice.
- Excellent verbal and written communication skills required.
- Mentoring and coaching others, as well as sharing best practices and knowledge.
Qualifications, skills and experience:
- Proven experience of software implementation experience in either a development or consulting role.
- Proven leadership skills in managing small teams and projects.
- Ability to produce documentation at various levels including technical and customer facing.
- Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
- Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
- ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
- ServiceNow Certifications in all areas are highly desirable.
- Experience in multiple application architectures and supporting technologies.
- Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
- Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
- Must be prepared to travel.
#Eviden
As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person\’s disability.
If you have any questions, please contact our recruiter Inka Tsoneva | LinkedIn
Let’s Grow Together.
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ServiceNow Senior Technical Consultant employer: Atos
Contact Detail:
Atos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Senior Technical Consultant
✨Tip Number 1
Familiarize yourself with the latest trends and updates in ServiceNow and other ITSM toolsets. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Engage with the ServiceNow community through forums, webinars, and local meetups. Networking with professionals in the industry can provide valuable insights and potentially lead to referrals for job openings.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led technical delivery projects in the past. Highlight your problem-solving skills and ability to translate customer requirements into effective solutions.
✨Tip Number 4
If you have any relevant certifications, be sure to mention them during your conversations. Certifications in ServiceNow or related ITSM tools can significantly enhance your credibility and show your expertise.
We think you need these skills to ace ServiceNow Senior Technical Consultant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the ServiceNow Senior Technical Consultant position. Make sure you understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with ServiceNow or other ITSM toolsets. Provide specific examples of projects where you have successfully implemented solutions, showcasing your technical skills and leadership abilities.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, make sure to demonstrate these in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or team members in the past.
Tailor Your Application: Customize your cover letter to reflect your understanding of Eviden's values and mission. Mention how your background aligns with their focus on digital transformation and customer satisfaction, and express your enthusiasm for contributing to their team.
How to prepare for a job interview at Atos
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the ServiceNow Senior Technical Consultant role. Familiarize yourself with the responsibilities such as preparing functional design workshops and engaging with customers to address technical solutions.
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with ServiceNow or other ITSM toolsets. Highlight specific projects where you successfully implemented solutions, focusing on your hands-on technical delivery skills.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've creatively resolved business problems or technology issues in the past. This will show your ability to provide innovative solutions, which is crucial for this role.
✨Communicate Effectively
Since excellent verbal and written communication skills are required, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in a way that is understandable to non-technical stakeholders.
