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- Tasks: Design and deliver training programmes for our new Service Desk team.
- Company: Atos, a forward-thinking tech company committed to community growth.
- Benefits: 25 days leave, private medical scheme, pension contributions, and training opportunities.
- Why this job: Shape the future of service delivery while developing your skills in a supportive environment.
- Qualifications: Experience in training, excellent communication skills, and a passion for helping others succeed.
- Other info: Diverse and inclusive workplace with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Atos are investing in our future by investing in yours. We have recently announced our intentions to provide services to many of our customers through UK based delivery capability, offering long-term careers within the communities of Birmingham from where we operate and will grow our business from over the next decade. The first stage of this investment is to build a new Level 1 Support Service Desk team and we are seeking to appoint a new Service Desk Trainer to ensure we maintain and deliver outstanding levels of service to our customers, and continually develop our people.
As the footprint of our new centralised delivery grows, opportunities for your own development will be mirrored as we bring more clients and services onboard.
The UK Service Desks are responsible for the delivery of high quality First line, Second line and Third Line support services to our clients, using refined processes, tools and techniques. As part of this function, the UK Service Desk Trainer focuses on the design, implementation, measurement and management of the Service Desk Training, utilising tools effectively ensuring that stated business requirements for the Service Desk are consistently met to assist in achieving all associated SLA’s.
To achieve this goal the UK Service Desk Trainer will focus on the following:
- Full understanding of the Service Desks requirements of both the customer and Atos and ensure that relevant training materials and programmes are designed to ensure the Service Desk operation’s agents are best equipped to provide a ‘best in class’ experience for our customers.
- Take proactive measures to improve the Service Desk training and associated outputs from this support are implemented.
The main purpose of the UK Service Desk Trainer is to fully support all aspects of the UKSD training and associated materials, offering effective solutions to issues raised and to proactively seek alternate resolutions and implement them to still meet customer requirements.
The UK Service Desk Trainer is responsible for:
- Anticipating and identifying training and development needs within areas of responsibility
- Responding to ad hoc training requests
- Validating training and signing off competence
- Managing the effectiveness of training
- Developing bespoke training interventions based on individual, team and Operational needs
- Supporting business related projects
- Delivering Induction, Technical, Product and Customer Service training programmes
- Analysis of the UKSD training requirements
- Course bookings and scheduling
- Evaluations
- Contributing to Service Improvements within the Operation
The role is UK Wide so may require occasional UK wide travel to client’s locations.
Skills And Competencies
- Demonstrable skills in MS Office (Word, Excel, PowerPoint and Access)
- Excellent communication, listening and interpersonal skills
- Knowledge of training and development best practice, including recognised external benchmarks
- Demonstrable leadership experience and group dynamic skills
- Previous experience working with and supporting the development of apprentices
- Excellent research and problem-solving skills
- Ability to work under pressure
- Methodical and disciplined approach to work, with an ability to organise and prioritise work effectively and work under pressure unsupervised
- Self-motivation team player with the drive for excellence
- Ability to develop close working relationships with customers and understand their business processes and operating environments
- Ability to contribute to the definition and structuring of projects.
- Good understanding of technical structure of the Service Desk and tools used.
Rewards And Benefits
- 25 days annual paid leave
- Private medical scheme membership
- Pension contributions up to 10%
- Flex benefits program
- Courses and certifications opportunities
Diversity, Equity & Inclusion
Here at Atos, diversity and inclusion are embedded in our DNA. We are committed to ensuring a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - UK-Recruitment-Support@atos.net
Service Desk Trainer employer: Atos
Contact Detail:
Atos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Trainer
✨Tip Number 1
Get to know the company inside out! Research Atos, their values, and the services they provide. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing that Service Desk Trainer position.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the job description, especially around training and development. Practise your responses so you can confidently demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Atos and ready to contribute to their mission of delivering outstanding service.
We think you need these skills to ace Service Desk Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Trainer role. Highlight relevant experience and skills that match the job description, like your training and development expertise. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at Atos. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Skills: Don’t forget to highlight your MS Office skills and any leadership experience you have. Mention specific examples of how you've successfully trained others or improved processes in the past. We’re looking for those standout moments!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Atos
✨Know the Role Inside Out
Before your interview, make sure you fully understand the responsibilities of a Service Desk Trainer. Familiarise yourself with the key skills mentioned in the job description, like training development and customer service. This will help you tailor your answers to show how you can meet their needs.
✨Showcase Your Training Experience
Be ready to discuss your previous training experiences in detail. Prepare examples of how you've developed training materials or programmes that improved service delivery. Highlight any specific tools or techniques you've used that align with Atos's focus on high-quality support services.
✨Demonstrate Problem-Solving Skills
Since the role involves anticipating training needs and resolving issues, come prepared with examples of challenges you've faced in training scenarios. Explain how you identified the problem, the steps you took to resolve it, and the positive outcomes that followed.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their training methodologies or how they measure the effectiveness of their training programmes. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
