R&D Engineering Team Lead - ServiceNow (Global role)

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. 7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

The R&D Engineering Lead is a senior technical leader within the Global ServiceNow Portfolio organisation, reporting directly to the CTO / Portfolio Lead. This role is responsible for driving engineering-led innovation, building next-generation accelerators, architecting cutting-edge GenAI and Agentic AI capabilities, and supporting the creation of differentiated IP for Atos’ global ServiceNow business.

The R&D Engineering Lead works collaboratively with Portfolio Directors and Value Engineering Directors to translate portfolio strategy and industry needs into high-value engineering outputs—prototypes, accelerators, integrations, tools, and technical proofs-of-concept that strengthen Atos’ competitive edge. This is a highly hands-on, innovation-focused leadership role that combines platform engineering excellence with strategic thinking and cross-functional collaboration.

Strategic Impact

• Drive the technical innovation engine for the global ServiceNow business, aligned to portfolio strategy.
• Build reusable frameworks, accelerators, AI-powered components, and IP that enhance competitive differentiation.
• Lead R&D initiatives exploring GenAI, Agentic AI, automation, integration patterns, and emerging ServiceNow capabilities.
• Strengthen Atos’ positioning with ServiceNow through technical excellence, joint innovation, and prototype delivery.
• Enable faster time-to-market for global offerings through engineering velocity and reusable asset development.
• Translate future-looking technology trends into actionable engineering solutions.

Key Responsibilities

• R&D Strategy & Innovation Leadership
  • Define and execute the R&D strategy to support portfolio roadmap, innovation priorities, and future investments.
  • Identify emerging technologies, ServiceNow releases, and ecosystem opportunities to shape next-gen solutions.
  • Partner with the CTO on strategic bets and long-term capability building.
• AI Engineering & Next-Generation Solutions
  • Lead engineering design and development of:
  • GenAI solutions
  • Agentic AI components, including autonomous agents and workflow orchestration
  • AI-infused accelerators, decisioning engines, and knowledge automation
  • Collaborate with Portfolio Directors to embed AI capabilities into global offerings.
• Accelerator, Framework, and Asset Development
  • Architect and oversee development of reusable assets such as:
  • Solution accelerators
  • Reference implementations
  • Technical frameworks
  • Integration templates
  • Developer tools
  • Test automation kits
  • Ensure all assets follow engineering best practices, are production-grade, and integrate into delivery methodologies.
• Technical Prototyping & Proof-of-Concepts (PoCs)
  • Lead technical PoCs for ServiceNow modules, AI capabilities, platform extensions, and ecosystem technologies.
  • Validate technical feasibility of new portfolio ideas before commercialization.
  • Partner with Alliance teams and ServiceNow for joint innovation PoCs.
• Collaboration with Portfolio Directors
  • Provide technical depth and engineering execution support for each portfolio area.
  • Convert portfolio requirements into:
  • Technical designs
  • Component architectures
  • Beta prototypes
  • Engineering backlogs
  • Ensure solution offerings are technically robust, scalable, and differentiated.
• Engineering Governance & Quality Standards
  • Define engineering standards, coding best practices, versioning, CI/CD automation, and DevSecOps expectations.
  • Ensure strong quality, security, and performance principles for all developed assets.
  • Maintain a structured lifecycle for R&D assets from prototype to offering-ready solution.
• Ecosystem, Alliance & Community Engagement
  • Collaborate with ServiceNow architects, product managers, and engineering teams on innovation initiatives.
  • Engage with ecosystem technology partners (AI platforms, automation tools, ISVs) for solution co-development.
  • Support Knowledge, AI Summit, and external events by showcasing R&D innovations and prototypes.
• Technical Leadership & Talent Development
  • Build and mentor a global engineering community of:
  • ServiceNow developers
  • AI/ML engineers
  • Integration engineers
  • Automation specialists
  • Foster a culture of experimentation, technical excellence, and continuous learning.

Required Experience & Capabilities

• Strong technical background in ServiceNow development, architecture, or platform engineering.
• Hands-on expertise with:
• ServiceNow App Engine, Integration Hub, Automation Engine
• GenAI capabilities (LLMs, vector search, embeddings, orchestration)
• AI agents, workflow automation, and cognitive services
• Demonstrated experience leading innovation, R&D, PoCs, or solution engineering teams.
• Deep understanding of ServiceNow domain architecture, platform extensibility, and best practices.
• Ability to translate high-level strategic directions into engineering roadmaps and deliverables.
• Strong collaboration skills, with experience working across portfolio, sales, delivery, alliances, and industry teams.
• Exceptional problem-solving ability with an innovation-first mindset.
• Excellent communication and the ability to present technical concepts to both engineering and business audiences.

What We Offer

• Opportunity to shape the next-generation engineering and innovation agenda for a global ServiceNow business.
• Strategic role working directly with the CTO and influencing future offerings, AI investments, and portfolio direction.
• Hands-on innovation environment with access to ServiceNow early-release programs, ecosystem partners, and R&D initiatives.
• High visibility across global leadership, portfolio teams, and key clients.
• Competitive compensation and strong career acceleration opportunities.
• Investment in your professional development and growth.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.