R&D Engineering Team Lead

Senior technical leader within the Global ServiceNow Portfolio organisation, reporting directly to the CTO / Portfolio Lead. Responsible for driving engineering-led innovation, building next-generation accelerators, architecting cutting-edge GenAI and Agentic AI capabilities, and supporting the creation of differentiated IP for Atos’ global ServiceNow business.

Strategic Impact

• Drive the technical innovation engine for the global ServiceNow business, aligned to portfolio strategy.
• Build reusable frameworks, accelerators, AI-powered components, and IP that enhance competitive differentiation.
• Lead R&D initiatives exploring GenAI, Agentic AI, automation, integration patterns, and emerging ServiceNow capabilities.
• Strengthen Atos’ positioning with ServiceNow through technical excellence, joint innovation, and prototype delivery.
• Enable faster time-to-market for global offerings through engineering velocity and reusable asset development.
• Translate future-looking technology trends into actionable engineering solutions.

Key Responsibilities

• Define and execute the R&D strategy to support portfolio roadmap, innovation priorities, and future investments.
• Identify emerging technologies, ServiceNow releases, and ecosystem opportunities to shape next-gen solutions.
• Partner with the CTO on strategic bets and long-term capability building.

AI Engineering & Next-Generation Solutions

• Lead engineering design and development of GenAI solutions, Agentic AI components (autonomous agents and workflow orchestration), AI-infused accelerators, decisioning engines, and knowledge automation.
• Collaborate with Portfolio Directors to embed AI capabilities into global offerings.

Accelerator, Framework, and Asset Development

• Architect and oversee development of reusable assets such as reference implementations, technical frameworks, and integration templates.
• Ensure all assets follow engineering best practices, are production-grade, and integrate into delivery methodologies.

Technical Prototyping & Proof-of-Concepts (PoCs)

• Lead technical PoCs for ServiceNow modules, AI capabilities, platform extensions, and ecosystem technologies.
• Validate technical feasibility of new portfolio ideas before commercialization.
• Partner with Alliance teams and ServiceNow for joint innovation PoCs.

Collaboration with Portfolio Directors

• Provide technical depth and engineering execution support for each portfolio area.
• Architect component solutions and beta prototypes.
• Ensure solution offerings are technically robust, scalable, and differentiated.

Engineering Governance & Quality Standards

• Define engineering standards, coding best practices, versioning, CI/CD automation, and DevSecOps expectations.
• Ensure strong quality, security, and performance principles for all developed assets.
• Maintain a structured lifecycle for R&D assets from prototype to offering-ready solution.

Ecosystem, Alliance & Community Engagement

• Collaborate with ServiceNow architects, product managers, and engineering teams on innovation initiatives.
• Engage with ecosystem technology partners for solution co-development.
• Support Knowledge, AI Summit, and external events by showcasing R&D innovations and prototypes.

Technical Leadership & Talent Development

• Build and mentor a global engineering community of ServiceNow developers and automation specialists.
• Foster a culture of experimentation, technical excellence, and continuous learning.

Required Experience & Capabilities

• Strong technical background in ServiceNow development, architecture, or platform engineering.
• Hands-on expertise with ServiceNow App Engine, Integration Hub, Automation Engine, GenAI capabilities (LLMs, vector search, embeddings, orchestration), AI agents, workflow automation, and cognitive services.
• Demonstrated experience leading innovation, R&D, PoCs, or solution engineering teams.
• Deep understanding of ServiceNow domain architecture, platform extensibility, and best practices.
• Ability to translate high-level strategic directions into engineering roadmaps and deliverables.
• Strong collaboration skills, with experience working across portfolio, sales, delivery, alliances, and industry teams.
• Exceptional problem-solving ability with an innovation-first mindset.
• Excellent communication and the ability to present technical concepts to both engineering and business audiences.

What We Offer

• Opportunity to shape the next-generation engineering and innovation agenda for a global ServiceNow business.
• Strategic role working directly with the CTO and influencing future offerings, AI investments, and portfolio direction.
• Hands-on innovation environment with access to ServiceNow early-release programs, ecosystem partners, and R&D initiatives.
• High visibility across global leadership, portfolio teams, and key clients.
• Competitive compensation and strong career acceleration opportunities.
• Investment in your professional development and growth.

EEO Statement

Atos is committed to a fair work environment for all. We are an equal opportunity employer and encourage everyone to apply. Atos is a recognized leader in its industry across ESG criteria.