At a Glance
- Tasks: Lead technical delivery and create innovative solutions for clients' business challenges.
- Company: Join a forward-thinking tech company focused on Enterprise Service Management.
- Benefits: Enjoy a competitive salary, private medical cover, and generous leave.
- Other info: Diversity and inclusion are key; we welcome all applicants.
- Why this job: Make a real impact while working with cutting-edge technologies in a flexible environment.
- Qualifications: 3+ years in software implementation and expertise in ServiceNow or similar ITSM tools.
The predicted salary is between 60000 - 75000 £ per year.
The primary role of the Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:
- ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)
- Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
Responsibilities
- Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
- Customer engagement to address the technical solution, including challenging and validating customer requirements.
- Providing creative solutions to resolve business problems, technology issues, process and people challenges.
- Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof of concept designs and responses to technical and business enquiries.
- Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
- Support the development and growth of the services delivered by Engage ESM practices.
- Excellent verbal and written communication skills required.
- Mentoring and coaching others, as well as sharing best practices and knowledge.
Skills we can’t do without
- 3+ years of software implementation experience in either a development or consulting role.
- Proven leadership skills in managing small teams and projects.
- Ability to produce documentation at various levels including technical and customer facing.
- Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
- Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
- ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
- ServiceNow Certifications in all areas are highly desirable.
- Experience in multiple application architectures and supporting technologies.
- Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
- Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
- Must be prepared to travel.
- Must have legal authorisation to work in the UK.
Location
Flexible Work Model – Hybrid working with a minimum of 2-3 days per month in the office, supporting productivity, collaboration, and employee well-being.
Essential Criteria
Most of our clients are UK Public Sector and Defence so require Security Clearance. In order to qualify for Security Clearance, you must have lived and worked in the UK for at least the last 5 years. If you are unable to meet these criteria, we cannot progress your application.
Benefits
- Pension Scheme – contributions matched up to 10%
- Private medical cover
- Income Protection
- Life Assurance
- 25 days paid leave + National Holidays
- Flex benefits program
Diversity, Equity & Inclusion
Here at Atos, diversity and inclusion are embedded in our DNA. As a Disability Confident employer, we encourage applications from all, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs.
Senior ServiceNow Technical Consultant in London employer: Atos
At Atos, we pride ourselves on being an exceptional employer, offering a flexible work model that promotes collaboration and employee well-being. Our commitment to diversity, equity, and inclusion ensures a supportive environment where all employees can thrive, while our comprehensive benefits package, including a generous pension scheme and private medical cover, reflects our dedication to your personal and professional growth. Join us to be part of a team that values innovation and empowers you to make a meaningful impact in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Technical Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ServiceNow and ITSM toolsets. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Create a portfolio that highlights your past projects, especially those involving ServiceNow or similar tools. This will give potential employers a tangible sense of your skills and experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior ServiceNow Technical Consultant in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with ServiceNow or other ITSM toolsets. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, ensure your application reflects that. Use clear language and structure your documents well to demonstrate your ability to convey complex ideas simply.
Highlight Your Technical Expertise:Don’t forget to mention your hands-on experience with web technologies and scripting languages. We’re looking for someone who can dive into technical delivery, so make sure to detail your relevant skills and certifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Atos
✨Know Your Stuff
Make sure you brush up on your ServiceNow knowledge and any other ITSM toolsets mentioned in the job description. Be ready to discuss your past experiences with these technologies, especially how you've solved business problems using them.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are a must, practice articulating your thoughts clearly. Prepare to explain complex technical concepts in simple terms, as you'll need to engage with customers and team members effectively.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical business problems or technical challenges. Think of examples from your previous roles where you led a project or mentored others, and be ready to share how you approached those situations.
✨Understand the Company Culture
Research the company’s values and their approach to diversity and inclusion. Be prepared to discuss how you can contribute to their culture, especially in mentoring and sharing best practices, which is highlighted in the job description.
