At a Glance
- Tasks: Provide 3rd line support for applications and resolve user issues.
- Company: Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: Flexible hybrid working, competitive salary, and comprehensive health benefits.
- Other info: Diversity and inclusion are core values at Atos.
- Why this job: Join a supportive team and make a real impact in tech.
- Qualifications: Proficiency in C#, ASP.NET, and experience in application support.
The predicted salary is between 45000 - 55000 £ per year.
hackajob is collaborating with Atos to connect them with exceptional professionals for this role.
About Atos Group
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence.
Where purpose meets career:
- WFM / Hybrid: Offers flexible working with a hybrid model, allowing candidates to maintain a strong work–life balance while staying connected with the team when needed.
- Work / Team Culture: The role provides a supportive and collaborative team environment, with clear guidance, training, and mentorship available.
- Job Stability: This is a permanent/internal opportunity, offering long-term stability and security.
Responsibilities / Technical skills:
- Participate in a Rota to monitor the ServiceNow (SNOW) system for new calls (Monday – Friday, 08:00 - 18:00).
- Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets.
- Respond to information requests, guiding users on how to perform specific activities within the application.
- Develop and implement fixes for identified faults within the application.
- Conduct operational maintenance to ensure system performance and reliability.
- Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements.
- Facilitate the handover of all new or changed functionality from Development.
Skills we can’t do without:
- Proficiency in C# and ASP.NET.
- Experience with .NET Core.
- Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools.
- Knowledge of PowerShell and Windows Server.
Support analyst must be willing to participate in an on-call rota to provide after-hours support as required.
Communication skills:
- Must have excellent communication skills including written, verbal and presentation.
Working Experience:
- 5+ years working in an applications support or development environment.
- Customer facing experience.
Essential Criteria – BPSS Eligibility:
To be eligible for BPSS clearance, you must have lived and worked in the UK continuously for the past 3 years.
Benefits:
- Pension Scheme - contributions matched up to 10%
- Private medical cover
- Income Protection
- Life Assurance
- 25 days paid leave + National Holidays
- Flex benefits program
Diversity, Equity & Inclusion:
Here at Atos, diversity and inclusion are embedded in our DNA. We encourage applications from all applicants, especially differently abled applicants.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria.
Choose your future. Choose Atos.
