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- Tasks: Deliver exceptional customer service and resolve queries across various channels.
- Company: Join Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Positive attitude, adaptability, and experience in customer service roles.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
NS&I customers deserve and expect a rich and consistent customer experience across all communication mediums. As an NS&I Team Member, you'll be delivering a consistently high level of service to the NS&I customers. A superflex CSR is someone that has a positive approach and a can-do attitude. You'll need to be open to change and not be afraid to take on challenges. The Superflex CSR role requires flexibility and a need to adapt between fulfilling customer support work and dealing with incoming calls, when required. Accuracy and attention to detail is required when processing back office work, and the ability to handle a variety of incoming back office work and to identify where a case is out with their capability. Typically the job holder is very experienced and knowledgeable of a variety of products and processes. The role works within a fast paced and challenging environment that has the customer at the very heart of everything we do. You'll need to demonstrate flexibility in your thinking and be able to adapt to new situations including those outside your own area.
Responsibilities:
- Service Delivery: Deliver customer query resolution across a number of customer contact channels; consistently meeting performance indicators in accuracy and timeliness.
- Performance management: Actively engage in training, coaching and performance management. Displaying the skills and behaviours required to be truly customer centric.
- Team spirit and wellbeing: Proactively support company initiatives around staff wellbeing.
- Communication and Engagement: Be clear & concise in written, verbal and email communication.
- Problem solving and Transformation: Record and act as appropriate on customer feedback and trends. Proactively support the transformation and change activities to support contractual requirements around making NS&I easier to do business with.
- Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.
- Industry awards: Support the maintenance of all relevant Industry standards (ISO, IIP, CCA etc).
- Client (Customer) Focus: Committed to building excellent, long term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations.
- Delivery focus: Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed quality standards.
- Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and seeking opportunities for cross functional working and collaboration.
- Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
- Flexibility: Taking a flexible approach, revising plans and decisions in the light of new information and changing circumstances, dealing positively with organizational change.
Diversity, Equity & Inclusion
Here at Atos, diversity and inclusion are embedded in our DNA. We are committed to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox.
Superflex CSR in Glasgow employer: Atos
Contact Detail:
Atos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Superflex CSR in Glasgow
✨Tip Number 1
Get to know the company! Research Atos Group and its values. Understanding their commitment to customer service and digital transformation will help you tailor your approach during interviews.
✨Tip Number 2
Practice your communication skills. As a Superflex CSR, you'll need to be clear and concise. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your flexibility! Be ready to discuss times when you've adapted to change or tackled challenges head-on. This will demonstrate that you have the can-do attitude they're looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Atos team and contributing to their mission.
We think you need these skills to ace Superflex CSR in Glasgow
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the Superflex CSR role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the job description. Focus on your customer service experience and adaptability, as these are key for us at Atos. Show us why you’re the perfect match!
Keep It Clear and Concise: We appreciate clarity in communication, so keep your application straightforward. Use bullet points where necessary and avoid jargon. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Atos
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Atos Group's services and values. Familiarise yourself with their commitment to customer experience and how they operate in a fast-paced environment. This will help you demonstrate your understanding of the role and how you can contribute.
✨Show Your Flexibility
As a Superflex CSR, adaptability is key. Prepare examples from your past experiences where you successfully handled change or tackled unexpected challenges. This will showcase your can-do attitude and readiness to embrace new situations.
✨Communicate Clearly
Practice clear and concise communication, both verbally and in writing. You might be asked to explain complex ideas simply, so think about how you can convey your thoughts effectively. This will reflect your ability to engage with customers and colleagues alike.
✨Emphasise Team Spirit
Atos values teamwork and collaboration. Be ready to discuss how you’ve worked with others to achieve common goals. Highlight any initiatives you’ve taken to support team wellbeing or foster a positive work environment, as this aligns with their company culture.
