At a Glance
- Tasks: Lead the development of innovative solutions on the ServiceNow platform for enhanced customer workflows.
- Company: Join Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: Enjoy a competitive salary, private medical cover, and a flexible benefits programme.
- Other info: Diverse and inclusive workplace with opportunities for career growth and development.
- Why this job: Make a real impact by driving industry-specific solutions and improving customer experiences.
- Qualifications: Experience with ServiceNow and CRM platforms, plus strong solution design skills.
The predicted salary is between 60000 - 75000 £ per year.
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. €10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI‑powered, end‑to‑end solutions for all industries.
About The Role
Product Manager is a senior role within the ServiceNow Product Management team, focused on developing and driving end‑to‑end industry solutions on the ServiceNow platform, with emphasis on Customer Workflows (CPQ, CSM, FSM). The role combines platform expertise with CRM knowledge to build industry‑specific solutions, value frameworks, and go‑to‑market assets. It supports improvements in customer experience, revenue, and operational efficiency, while acting as a key partner to Sales, Delivery, and Portfolio/CTO teams.
Responsibilities
- Define product strategy and industry solutions for Customer Workflows
- Develop solution blueprints, accelerators, and reusable assets
- Support sales with demos, business cases, and value propositions
- Create sales materials (playbooks, pitch decks, RFP assets)
- Ensure delivery standards and alignment with business outcomes
- Collaborate with Sales, GTM, Delivery, and CTO teams
- Contribute to thought leadership and industry positioning
- Maintain and improve solution assets based on feedback and trends
Skill Requirements
- Experience with ServiceNow platform, Customer Workflows (CPQ, CSM, FSM)
- Knowledge of other CRM platforms (Salesforce, Dynamics 365, SAP CX)
- Understanding of customer lifecycle, revenue processes, and service operations
- Experience in solution design, workflow development, and value‑based selling
- Ability to create business cases and translate client needs into solutions
- Experience developing frameworks, accelerators, and implementation approaches
- Strong commercial and consulting mindset
- Ability to communicate and influence stakeholders at different levels
- Experience working on enterprise transformation programs
- Industry exposure (Financial Services, Telecom, Healthcare, Manufacturing, Public Sector, Energy)
Benefits
- Pension Scheme – contributions matched up to 10%
- Private medical cover
- Income Protection
- Life Assurance
- 25 days paid leave + National Holidays
- Flex benefits program
Diversity, Equity & Inclusion
Atos is a Disability Confident employer and encourages applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria will be offered an interview. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs.
ServiceNow Product Manager in Glasgow employer: Atos
Atos Group is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the field of digital transformation. With a strong commitment to employee growth, Atos provides extensive benefits including a competitive pension scheme, private medical cover, and a flexible benefits program, all while promoting a diverse and inclusive culture. Located in a global hub for technology, employees have the unique opportunity to contribute to cutting-edge solutions that shape the future of information technology.
