At a Glance
- Tasks: Monitor and support applications, resolving issues and enhancing user experience.
- Company: Join Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: Enjoy a competitive salary, pension scheme, private medical cover, and 25 days paid leave.
- Other info: Flexible hybrid working model and commitment to diversity and inclusion.
- Why this job: Be part of a supportive team culture with opportunities for growth and mentorship.
- Qualifications: Proficiency in C#, ASP.NET, and experience with .NET Core and SQL Server.
The predicted salary is between 40000 - 45000 £ per year.
About Atos Group
Atos Group is a global leader in digital transformation with approximately 56,000 employees and annual revenue of about €7.2 billion.
Operating in 54 countries under the brands Atos and Eviden, the Group is the European number one in cybersecurity and a leader in cloud.
Atos is committed to a secure and decarbonized future and provides tailored AI‑powered, end‑to‑end solutions for all industries.
- Where purpose meets career
- WFM / Hybrid
- Offers flexible working with a hybrid model, allowing candidates to maintain a strong work–life balance while staying connected with the team when needed.
- Work / Team Culture
- The role provides a supportive and collaborative team environment, with clear guidance, training, and mentorship.
Candidates can expect a positive culture where knowledge sharing and teamwork are encouraged.
- Job Stability
- This is a permanent/internal opportunity, offering long‑term stability and security with consistent work and structured processes.
Responsibilities / Technical Skills
- Participate in a rota to monitor the Service Now (SNOW) system for new calls (Monday – Friday, 08:00 – 18:00).
- Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets.
Typical incidents include
- Functionality not working as expected.
- Missing or incorrect data within the application.
- Data not being correctly passed to third parties via integration components.
- Performance issues affecting user experience.
- Respond to information requests, guiding users on how to perform specific activities within the application.
- Develop and implement fixes for identified faults within the application.
- Conduct operational maintenance to ensure system performance and reliability.
- Serve as a subject‑matter expert (SME) on the application, supporting new initiatives and enhancements.
- Facilitate the handover of all new or changed functionality from development, ensuring a comprehensive understanding and ability to explain features to clients in their environments.
This includes performing software implementations/upgrades at client sites.
Support analyst must be willing to participate in an on‑call rota to provide after‑hours support as required.
Skills We Can’t Do Without
- Proficiency in C# and ASP. NET.
- Experience with . NET Core.
- Familiarity with Entity Framework and SQL Server, including SQL scripting and profiling tools.
- Knowledge of Power Shell and Windows Server.
- Communication Skills
- Must have excellent communication skills, including written, verbal, and presentation abilities.
Essential Criteria – BPSS Eligibility
To be eligible for BPSS clearance, you must have lived and worked in the United Kingdom continuously for the past three years.
Benefits
- Pension scheme – contributions matched up to 10 %
- Private medical cover
- Income protection
- Life assurance
- 25 days paid leave plus national holidays
- Flex benefits programme
- Diversity, Equity & Inclusion
At Atos, diversity and inclusion are embedded in our DNA.
We encourage applications from all candidates, including differently abled applicants, and are ready to make reasonable adjustments throughout the application and assessment process to accommodate your needs.
Choose your future. Choose Atos.
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