At a Glance
- Tasks: Drive innovative customer solutions on the ServiceNow platform and enhance customer experiences.
- Company: Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: Pension scheme, private medical cover, 25 days leave, and flexible benefits.
- Other info: Diverse and inclusive workplace committed to supporting all applicants.
- Why this job: Join a dynamic team shaping the future of customer workflows and technology.
- Qualifications: Experience with ServiceNow and CRM platforms, strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. €10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI‑powered, end‑to‑end solutions for all industries.
About The Role
Product Manager is a senior role within the ServiceNow Product Management team, focused on developing and driving end‑to‑end industry solutions on the ServiceNow platform, with emphasis on Customer Workflows (CPQ, CSM, FSM). The role combines platform expertise with CRM knowledge to build industry‑specific solutions, value frameworks, and go‑to‑market assets. It supports improvements in customer experience, revenue, and operational efficiency, while acting as a key partner to Sales, Delivery, and Portfolio/CTO teams.
Responsibilities
- Define product strategy and industry solutions for Customer Workflows
- Develop solution blueprints, accelerators, and reusable assets
- Support sales with demos, business cases, and value propositions
- Create sales materials (playbooks, pitch decks, RFP assets)
- Ensure delivery standards and alignment with business outcomes
- Collaborate with Sales, GTM, Delivery, and CTO teams
- Contribute to thought leadership and industry positioning
- Maintain and improve solution assets based on feedback and trends
Skill Requirements
- Experience with ServiceNow platform, Customer Workflows (CPQ, CSM, FSM)
- Knowledge of other CRM platforms (Salesforce, Dynamics 365, SAP CX)
- Understanding of customer lifecycle, revenue processes, and service operations
- Experience in solution design, workflow development, and value‑based selling
- Ability to create business cases and translate client needs into solutions
- Experience developing frameworks, accelerators, and implementation approaches
- Strong commercial and consulting mindset
- Ability to communicate and influence stakeholders at different levels
- Experience working on enterprise transformation programs
- Industry exposure (Financial Services, Telecom, Healthcare, Manufacturing, Public Sector, Energy)
Benefits
- Pension Scheme – contributions matched up to 10%
- Private medical cover
- Income Protection
- Life Assurance
- 25 days paid leave + National Holidays
- Flex benefits program
Diversity, Equity & Inclusion
Atos is a Disability Confident employer and encourages applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria will be offered an interview. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs.
CRM Product Manager in Glasgow employer: Atos
Atos is an exceptional employer that prioritises innovation and strategic leadership within the National Security, Safety and Energy sectors. With a strong commitment to employee growth, a collaborative work culture, and comprehensive benefits including a pension scheme and medical cover, Atos provides a rewarding environment for professionals looking to make a significant impact in their field. Located in the UK, this role offers unique opportunities to influence industry trends and drive technological advancements.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Product Manager in Glasgow
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Atos!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Atos would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Atos through your school's career services!
We think you need these skills to ace CRM Product Manager in Glasgow
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like CRM Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the CRM Product Manager position at Atos. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Atos
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
