At a Glance
- Tasks: Support advanced HPC infrastructures and ensure system performance in a dynamic environment.
- Company: Join Bull, a leader in high-performance computing and AI innovations.
- Benefits: Gain hands-on experience, continuous learning, and career growth opportunities.
- Other info: Work in a collaborative team and build relationships with key stakeholders.
- Why this job: Be part of cutting-edge technology projects that drive societal progress.
- Qualifications: Strong Linux skills and a passion for technology; HPC experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
About Bull
Bull is the Atos Group brand for high-performance computing, artificial intelligence and quantum innovations with 2,500 employees. Built on an open, end-to-end and trusted foundation, Bull designs, deploys and runs hardware and software while providing strategic services that unlock enterprise value, accelerate scientific research and drive society forward. Driven by world-class R&D with 1,500 patents, manufacturing capabilities and data science, Bull enables nations and industries to fully control their AI and data, advancing progress for the benefit of the planet.
Location
Primarily on-site at a customer facility near Reading, Berkshire, with occasional support for additional HPC installations across Europe.
Requirement
Must be eligible for UK DV Security Clearance.
About The Role
Bull’s High-Performance Computing (HPC), Artificial Intelligence & Quantum Business Unit is seeking a Hybrid Hardware & Software Support Engineer to join our HPC Services team. This is a highly visible, customer-facing operational role supporting advanced HPC infrastructures in the UK. You will work across computing, storage, and networking layers, ensuring the deployment, stability, and performance of large-scale Linux-based systems. While prior HPC experience is an advantage, it is not mandatory – strong Linux and infrastructure engineers eager to grow into HPC & AI are encouraged to apply.
Key Responsibilities
- Deployment & System Bring-Up: Install, configure, and integrate HPC cluster components (compute, storage, networking). Perform system installation, initial configuration, and operational readiness checks. Apply patches, updates, and conduct routine maintenance activities.
- Hybrid Hardware & Software Support: Provide Level 1 and Level 2 operational support for HPC environments. Diagnose and resolve issues involving Linux operating systems, enterprise server hardware, high-speed interconnects, and storage subsystems. Conduct root cause analysis and implement corrective actions. Escalate appropriately within the global support organisation when needed.
- Operations & Incident Handling: Monitor system health and respond to incidents proactively. Perform troubleshooting in secure, mission-critical environments. Maintain detailed and accurate documentation of incidents and resolutions.
- Customer Interface: Act as the primary technical contact on-site. Communicate effectively regarding incidents, planned maintenance, and system status. Build trusted relationships with customer technical stakeholders. Represent Bull professionally in sensitive and high-profile environments.
Core Technical Skills
- Strong Linux expertise (RedHat and/or Debian-based environments)
- Solid understanding of enterprise server hardware (CPU, memory, storage, diagnostics)
- Scripting skills in Bash and/or Python
- Strong networking fundamentals (TCP/IP, routing, switching, security basics)
- Hands-on experience with infrastructure deployment, configuration, and maintenance
- Excellent troubleshooting and analytical abilities
- Proactive mindset and ability to work independently
Desirable Skills & Experience
- Experience with HPC clusters
- High-speed networking (40/100GbE, InfiniBand)
- Virtualisation technologies (KVM, OpenStack)
- Storage systems (Ceph, SAN/NAS)
- Parallel filesystems (Lustre, GPFS, BeeGFS)
- Containers (Docker, Podman, Kubernetes)
- Configuration management (Ansible, Puppet)
- Monitoring and observability tools (Prometheus, Grafana, Icinga)
- Workload managers (Slurm, PBS Pro)
- Git version control
Candidate Profile
- Is hands-on, operationally focused, and detail oriented
- Thrives in secure, mission-critical environments
- Approaches troubleshooting methodically, even under pressure
- Communicates clearly with both technical and non-technical stakeholders
- Takes full ownership of incidents through to resolution
- Is motivated to learn continuously and expand their technical expertise
Education & Experience
- Option 1: Degree in Computer Science, Engineering, or related field + at least 2 years of relevant experience
- Option 2: 5+ years of relevant industry experience
- Strong early-career candidates with solid technical foundations will also be considered.
Benefits
- Working on advanced HPC and digital infrastructure projects
- Continuous learning and technical skill development
- Career growth within a global technology organisation
- Participation in internal initiatives and community-focused activities.
What happens next?
Your application will be reviewed (1-2 business days). Short-listed candidates will be contacted for a discussion with HR. Interview with management team. Feedback (1-10 business days after the interview).
Let’s grow together.
Hybrid Hardware & Software Support Engineer - HPC in Gildersome employer: Atos
Bull, as part of the Atos Group, offers an exceptional work environment for a Hybrid Hardware & Software Support Engineer, particularly in the vibrant area of Reading, Berkshire. Employees benefit from engaging in cutting-edge HPC and AI projects, with ample opportunities for continuous learning and career advancement within a globally recognised technology leader. The collaborative culture fosters innovation and allows team members to build meaningful relationships with clients while contributing to impactful solutions that drive societal progress.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Hardware & Software Support Engineer - HPC in Gildersome
✨Tip Number 1
Network like a pro! Reach out to folks in the HPC and AI fields on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a GitHub or personal project showcasing your Linux expertise or scripting skills, share it during interviews. It’s a great way to demonstrate your hands-on experience.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your troubleshooting techniques and be ready to discuss how you’d handle real-world incidents. They want to see your thought process in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Hardware & Software Support Engineer - HPC in Gildersome
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hybrid Hardware & Software Support Engineer role. Highlight your Linux expertise and any relevant projects you've worked on, especially those involving HPC or similar technologies.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this position at Bull. Share your passion for high-performance computing and how your background makes you a great fit for our team. Don't forget to mention your eagerness to learn and grow!
Show Off Your Technical Skills:In your application, be sure to showcase your technical skills clearly. Whether it's scripting in Bash or Python, or your understanding of networking fundamentals, we want to see what you can bring to the table. Use specific examples to illustrate your abilities.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team at Bull!
How to prepare for a job interview at Atos
✨Know Your Stuff
Make sure you brush up on your Linux skills, especially if you're familiar with RedHat or Debian-based systems. Understand the basics of enterprise server hardware and be ready to discuss your experience with troubleshooting and system maintenance.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you had to troubleshoot under pressure and how you approached those situations methodically.
✨Communicate Clearly
Since this role involves being the primary technical contact on-site, practice explaining complex technical concepts in simple terms. Be ready to demonstrate how you can build relationships with both technical and non-technical stakeholders.
✨Be Proactive and Eager to Learn
Express your enthusiasm for continuous learning and growth in the HPC field. Highlight any relevant projects or technologies you've worked with, and show that you're motivated to expand your technical expertise, especially in areas like high-speed networking or containerisation.
