At a Glance
- Tasks: Lead and inspire a team to deliver top-notch client support and service excellence.
- Company: Join Atos, a leader in IT delivery with a focus on professional growth.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: High-visibility role with opportunities for continuous improvement and learning.
- Why this job: Make a real impact by shaping the future of customer service in a dynamic environment.
- Qualifications: Experience in team management and a passion for developing others.
The predicted salary is between 30000 - 35000 £ per year.
We are seeking a driven and people-focused Operations Manager to lead our 1st Line Support Service Desk.
This is a management role, not a technical one.
You will be responsible for the day-to-day running of the service desk, ensuring the team delivers a professional, efficient, and client-centred service.
You will manage a team of junior support agents, providing clear direction, structure, and development.
You will instill a professional culture, where discipline and accountability are prominent, while also acting as a coach, encouraging continuous improvement and learning as your team start their careers.
You will create an environment in which team members feel supported by you, the organization and their peers to perform at their best.
This is a high-visibility role.
The clients supported by this service desk are major strategic accounts for Atos, and the performance reflects the quality of Atos's UK sovereign IT delivery.
The Operations Manager is therefore expected to uphold the highest professional standards in everything they do.
Key Responsibilities
- Team Leadership & Management
- Set clear expectations, standards and goals
- Lead, motivate and develop
- Escalations
- Employee Relations
- Service Delivery & Performance
- Deliver agreed SLAs
- Monitor and improve performance
- Client Satisfaction
- Best practices and Quality Standards
- People Development & Culture
- Adherence to Apprenticeship programmes
- Maintain a positive, inclusive, and professional working environment.
- Operational Excellence
- Manage performance concerns and disciplinary matters
- Champion Atos values and expected behaviours.
Skills & Experience
- Proven experience in managing a team, ideally in a customer service, contact centre, or operational environment.
- Strong people management skills — capable of leading, motivating, and developing junior team members.
- Highly organised, with the ability to manage competing priorities, workloads, and deadlines.
- Excellent interpersonal and communication skills — confident engaging with both team members and senior stakeholders.
- A disciplined approach to management — comfortable setting expectations and managing performance formally and informally.
- Resilient under pressure, with a calm and professional demeanour in a fast-paced environment.
- Eligibility to obtain UK Security Clearance (5 years' continuous UK residency required).
- Participate in stakeholder meetings, service reviews
- Identify and drive continual service improvement initiative
- Compliance with all relevant operational policies and procedures
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Operations Manager in Birmingham employer: Atos
Atos is an exceptional employer that prioritises innovation and strategic leadership within the National Security, Safety and Energy sectors. With a strong commitment to employee growth, a collaborative work culture, and comprehensive benefits including a pension scheme and medical cover, Atos provides a rewarding environment for professionals looking to make a significant impact in their field. Located in the UK, this role offers unique opportunities to influence industry trends and drive technological advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Birmingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at Atos!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Atos or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Atos who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at Atos!
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Atos. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Atos
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Atos. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
