At a Glance
- Tasks: Lead a new Level 1 Support Service Desk team and enhance team performance.
- Company: Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: 25 days annual leave, private medical scheme, and up to 10% pension contributions.
- Other info: Join a diverse and inclusive workplace with growth opportunities.
- Why this job: Shape the future of IT services while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
hackajob is collaborating with Atos to connect them with exceptional professionals for this role.
About Atos Group
Atos Group is a global leader in digital transformation with c. 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Atos are investing in our future by investing in yours.
We have recently announced our intentions to provide services to many of our customers through UK based delivery capability, offering long-term careers within the communities of Birmingham from where we operate and will grow our business from over the next decade.
The first stage of this investment is to build a new Level 1 Support Service Desk team, and we are seeking to appoint three Team Leaders to ensure we maintain and deliver outstanding levels of service to our customers, and continually develop our people. As the footprint of our new centralised delivery grows, opportunities for your own development will be mirrored as we bring more clients and services onboard. Your performance will foster future opportunity in line with our Internal First approach to progression.
This new team will be built with Apprentices. Below is a list of the types of activities that will be undertaken during a working week, in collaboration with management, peers and team members:
- Identifying positive behaviour and performance and attaching the appropriate recognition
- Support the welfare of your colleagues by noticing any individual and team challenges and take ownership to resolve
- Support new team members through their onboarding period
- Identify key skills and strengths within your team and work with them to optimise these, to help drive team performance
- Manage performance to continually move good performance to great performance and improve underperformance
- Consistently meet team performance objectives by reviewing team performance data, congratulating successes and taking early action to resolve problems
- Ensure you and your teams know and understand developments in our business and services that we provide to our customers
- Analyse performance data – KPIs, customer feedback, metrics and translate into action plans
- Developing positive customer relationships
25 days annual paid leave; ~ Private medical scheme membership; ~ Pension contributions up to 10%; ~ Diversity, Equity & Inclusion
Here at Atos, diversity and inclusion are embedded in our DNA. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - UK-Recruitment-Support@atos.net
IT Service Desk Team Leader - Itil in Birmingham employer: Atos
Atos is an exceptional employer that prioritises innovation and strategic leadership within the National Security, Safety and Energy sectors. With a strong commitment to employee growth, a collaborative work culture, and comprehensive benefits including a pension scheme and medical cover, Atos provides a rewarding environment for professionals looking to make a significant impact in their field. Located in the UK, this role offers unique opportunities to influence industry trends and drive technological advancements.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Team Leader - Itil in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Atos values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Atos might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Atos!
✨Direct Apply to Atos
Let's not forget to apply directly through the Atos website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Team Leader - Itil in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Atos.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Atos. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Atos
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
