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For Companies At a Glance
- Tasks: Provide IT support and resolve technical issues for clients across the UK.
- Company: Join Atos, a global leader in digital transformation and cybersecurity.
- Benefits: Competitive apprentice salary, 25 days leave, private medical insurance, and employee discounts.
- Why this job: Kickstart your IT career with hands-on experience and a recognised qualification.
- Qualifications: No prior IT experience needed; just a passion for technology and problem-solving.
- Other info: Diverse and inclusive workplace with strong support for personal development.
The predicted salary is between 800 - 1000 ÂŁ per month.
Join to apply for the 1st Line Support Apprentice role at Atos.
About Atos Group
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. €10 billion, operating in 67 countries under two brands—Atos for services and Eviden for products. European number one in cybersecurity, cloud and high‑performance computing, Atos Group is committed to a secure and decarbonised future and provides tailored AI‑powered, end‑to‑end solutions for all industries.
Opportunity
Atos is investing in its future by investing in yours. We have recently announced our intentions to provide services to many of our customers through a UK‑based delivery capability, offering long‑term careers within the communities of Birmingham from where we operate and will grow our business over the next decade.
Role
Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT? We are building a team to provide IT Support and Services to one of our critical public sector clients, with users across the UK. The initial team will work as 1st Line Support Desk Agent under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role. You will be the "face" (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently.
Key Responsibilities
- Answer incoming calls, emails, tickets and web chats from clients regarding IT issues.
- Accurately log details of faults and requests into our Service Management tool.
- Diagnose and resolve basic technical issues: password resets and account unlocks, software installation, Microsoft Office/365 queries, and basic hardware faults (laptops, printers, peripherals).
- Escalate complex issues to 2nd or 3rd line support teams.
- Keep users updated on the status of their tickets and maintain high levels of customer satisfaction.
- Dedicate 20% of your working hours to your apprenticeship studies, workshops and coursework.
Who We Are Looking For
You do not need previous professional IT experience. We hire for potential and attitude.
Essential Skills & Attributes
- Excellent verbal and written English skills; ability to explain technical concepts to non‑technical people.
- Passion for IT, computers, and how technology works.
- Logical mindset that enjoys solving puzzles and fixing things.
- Patience and empathy to help people frustrated with technical problems.
- Team player willing to ask for help and support colleagues.
Minimum Entry Requirements
- Maths and English GCSE – Grade 4/C or above.
- Right to work in England and have lived there for the last 5 years.
Location
Birmingham Business Park (Onsite)
What We Offer You
- Training: full support to achieve your Level 3 Apprenticeship qualification.
- Mentorship: coaching, team leadership and pastoral care to support your development.
- Benefits: competitive apprentice salary, 25 days annual leave plus bank holidays, private medical insurance and pension scheme, employee discounts (retail, cinema, travel).
Diversity, Equity & Inclusion
Here at Atos, diversity and inclusion are embedded in our DNA. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver‑friendly employer; if you require additional support with your application, please contact our recruiter or email UK‑Recruitment‑Support@atos.net.
1st Line Support Apprentice in Birmingham employer: Atos
Contact Detail:
Atos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Apprentice in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Atos. Understand their values, recent projects, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to IT support. Think about how you'd explain technical issues to someone who isn't tech-savvy. We want to see your passion for technology and your ability to communicate effectively.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss how you've tackled tech issues in the past, even if it was just helping a friend with their computer. We love to see that logical mindset and your enthusiasm for fixing things.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you're engaged and keen to learn more about what it's like to work at Atos. Plus, it helps us see your interest in the position!
We think you need these skills to ace 1st Line Support Apprentice in Birmingham
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any personal projects or experiences that highlight your love for IT. This will help us understand why you're the perfect fit for the 1st Line Support Apprentice role.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your communication skills and problem-solving abilities, as these are key for the role. We want to know how you can help our clients with their tech troubles!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. Remember, we’re looking for someone who can explain technical concepts to non-technical people, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Atos
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues, especially those mentioned in the job description like password resets and Microsoft Office queries. Being able to discuss these topics confidently will show your passion for technology and readiness for the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for clients, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to ensure you can communicate effectively with non-technical users.
✨Show Your Problem-Solving Mindset
Prepare examples of how you've solved problems in the past, whether in school or personal projects. Highlighting your logical thinking and puzzle-solving skills will demonstrate that you have the right mindset for this role.
✨Emphasise Teamwork and Empathy
Be ready to discuss times when you've worked as part of a team or helped someone through a frustrating situation. Atos values patience and empathy, so showcasing these traits will help you stand out as a candidate who fits their culture.
