1st Line Service Desk Apprentice Programme in Birmingham

Join to apply for the 1st Line Support Apprentice role at Atos.

About Atos Group Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. €10 billion, operating in 67 countries under two brands—Atos for services and Eviden for products. European number one in cybersecurity, cloud and high‑performance computing, Atos Group is committed to a secure and decarbonised future and provides tailored AI‑powered, end‑to‑end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

Opportunity

Atos is investing in its future by investing in yours. We have recently announced our intentions to provide services to many of our customers through a UK‑based delivery capability, offering long‑term careers within the communities of Birmingham from where we operate and will grow our business over the next decade.

Role

Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT? We are building a team to provide IT Support and Services to one of our critical public sector clients, with users across the UK.

The initial team will work as 1st Line Support Desk Agent under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role.

You will be the \”face\” (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently.

Key Responsibilities

• Answer incoming calls, emails, tickets and web chats from clients regarding IT issues.
• Accurately log details of faults and requests into our Service Management tool.
• Diagnose and resolve basic technical issues: password resets and account unlocks, software installation, Microsoft Office/365 queries, and basic hardware faults (laptops, printers, peripherals).
• Escalate complex issues to 2nd or 3rd line support teams.
• Keep users updated on the status of their tickets and maintain high levels of customer satisfaction.
• Dedicate 20% of your working hours to your apprenticeship studies, workshops and coursework.

Who We Are Looking For

You do not need previous professional IT experience. We hire for potential and attitude.

Essential Skills & Attributes

• Excellent verbal and written English skills; ability to explain technical concepts to non‑technical people.
• Passion for IT, computers, and how technology works.
• Logical mindset that enjoys solving puzzles and fixing things.
• Patience and empathy to help people frustrated with technical problems.
• Team player willing to ask for help and support colleagues.

Minimum Entry Requirements

• Maths and English GCSE – Grade 4/C or above.
• Right to work in England and have lived there for the last 5 years.

Location

Birmingham Business Park (Onsite)

What We Offer You

• Training: full support to achieve your Level 3 Apprenticeship qualification.
• Mentorship: coaching, team leadership and pastoral care to support your development.
• Benefits: competitive apprentice salary, 25 days annual leave plus bank holidays, private medical insurance and pension scheme, employee discounts (retail, cinema, travel).

Diversity, Equity & Inclusion

Here at Atos, diversity and inclusion are embedded in our DNA. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver‑friendly employer; if you require additional support with your application, please contact our recruiter or email UK‑Recruitment‑Support@atos.net.