At a Glance
- Tasks: Lead service delivery, build client relationships, and manage operational improvements.
- Company: Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: 25 days annual leave, private medical scheme, and unlimited learning opportunities.
- Other info: Dynamic role with excellent career growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact while developing your leadership and stakeholder management skills.
- Qualifications: Experience in IT service delivery and strong client relationship management skills.
The predicted salary is between 70000 - 90000 £ per year.
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Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems.
European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.
Atos Group is listed on Euronext Paris.
Looking for your next career move? Consider becoming a Service Delivery Manager.
Make an Impact
As an SDM, you'll be at the heart of customer success, building trusted relationships, leading service improvements, and making a visible impact across our business.
It's an opportunity to broaden your commercial, leadership and stakeholder management skills while working with a diverse range of clients and technologies.
Grow Your Career
The role offers excellent personal and professional development.
You'll gain exposure to senior customer stakeholders, develop expertise in service governance and operational excellence, and build skills that are highly valued across the organisation.
Whether your background is technical, operational or project-focused, SDM experience can open the door to a wide range of future career opportunities.
Expand Your Influence
If you're a strong communicator, enjoy solving problems, and want a role where no two days are the same, we'd love to hear from you.
A move into Service Delivery Management is a chance to challenge yourself, grow your influence, and help shape outstanding outcomes for our customers and teams.
Key Responsibilities
- Lead service delivery against contractual commitments, SLAs, and governance requirements.
- Build strong client relationships and support account growth opportunities.
- Manage major incidents, operational risks, supplier performance, and service improvements.
- Oversee financial performance, profitability, forecasting, and resource planning.
- Lead and develop Service Delivery Managers and international delivery teams.
- Must-Have Skills & Experience
- Significant experience leading large-scale IT Service Delivery or Managed Services environments.
- Strong client relationship management and stakeholder engagement skills.
- Experience managing service delivery against SLAs, KPIs, and ITIL processes.
- Commercial and financial management experience, including budgets, forecasting, and profitability.
- Proven leadership experience managing large, multi-skilled, and geographically dispersed teams.
- ITIL certification or strong ITIL service management knowledge.
- Experience working within complex financial services or public sector environments.
- Bid, transition, and service transformation experience.
- Supplier and vendor management experience.
- Experience driving continuous improvement, automation, and innovation initiatives.
Please note that this is a Glasgow-based role, and there is a strong expectation that you will attend both the customer site and the Atos office in Glasgow two to three times per week.
- 25 days annual paid leave plus national holidays
- Pension scheme with contributions matched up to 10%
- Private Medical Scheme
- Life Assurance
- Income Protection
- Unlimited learning and development opportunities
As a Disability Confident employer, we encourage applications from all candidates, particularly differently‑abled applicants.
We are committed to making reasonable adjustments throughout the application and assessment process.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
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Service Delivery Director in Glasgow employer: Atos SE
Atos SE is an excellent employer for Full Stack Developers, offering a dynamic work environment in London where innovation and collaboration thrive. With benefits like private medical cover and a matched pension scheme, employees are supported both personally and professionally, while opportunities for growth and development ensure that your career can flourish in this cutting-edge technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Director in Glasgow
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Director at Atos SE!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Atos SE or be willing to refer you for that Service Delivery Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Atos SE who’s on the lookout for their next Service Delivery Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Director role at Atos SE!
We think you need these skills to ace Service Delivery Director in Glasgow
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Atos SE. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Atos SE
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Atos SE. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
