Dynamics 365 CRM Functional Consultant

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Our Dynamics Practice and Power Platform Team is at the forefront of delivering innovative, high-impact solutions to leading Financial Services organizations and large Government clients. We’re working on a variety of exciting projects that push the boundaries of architecture, business design, and pre-sales innovation. This is a fantastic opportunity for professionals who want to help shape the direction of our department, contribute to strategic growth, and be part of a collaborative, forward-thinking environment.

At the heart of what we do, we empower organizations to enhance operational performance and boost IT agility through tailored Microsoft Dynamics and Power Platform solutions. Our experienced consultants work closely with clients to craft strategies that align with their unique goals, driving sustainable growth and long-term success in a rapidly evolving landscape.

Where purpose meets career:

• Career Growth & Advancement: Significant opportunities for career development and progression within a growing and collaborating team, whether in a leadership context or in terms of skills acquisition.
• Continuous learning and exposure to innovative solutions: Work with a diverse portfolio of customers across multiple industries, and apply your expertise across a variety of technologies, environments, and business contexts. This variety ensures continuous learning and exposure to innovative solutions.
• Flexible, remote-first role: Occasional travel, offering autonomy and the ability to manage your own schedule while staying connected with clients and cross-functional teams. Ideal for self-starters who thrive in an independent, high-responsibility environment.

Skills we can’t do without:

• Proven track record of delivering end-to-end Microsoft Dynamics 365 implementations, including the use of DevOps practices to ensure efficient and agile project delivery.
• Strong functional expertise in D365 and previous Dynamics versions, with the ability to translate business processes into clear solution requirements and manage full project lifecycles.
• Solid experience in configuring and optimising end-to-end customer service operations within CRM systems, including case management, omnichannel engagement, knowledge management, SLAs, entitlements, and performance reporting to drive service excellence and meet defined KPIs.
• Excellent stakeholder management and communication skills, with experience conducting discovery workshops, crafting tailored proposals, and advising on best practices and continuous improvement.

Educational Background and Qualifications:

• Bachelor’s degree in computing, Business, or a related field.
• Good to have recommended Microsoft Certifications:

• MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
• MB-220: Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant
• MB-240: Microsoft Dynamics 365 Field Service Functional Consultant
• PL-200: Microsoft Power Platform Functional Consultant

Benefits:

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

This role is UK-based and offers a remote working opportunity, with occasional UK domestic travel as required. The successful candidate should hold or be capable of obtaining Security Clearance to work with UK public sector organizations.

Here at Atos, diversity and inclusion are embedded in our DNA. We are committed to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox.