Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Train and develop a new UK-based Level 1 Support Service Desk team.
- Company: Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: 25 days annual leave, private medical scheme, pension contributions, and training opportunities.
- Why this job: Join a dynamic team and shape the future of service desk support.
- Qualifications: Experience in training, excellent communication skills, and a passion for customer service.
- Other info: Diverse and inclusive workplace with growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Atos Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. €10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high‑performance computing, Atos Group is committed to a secure and decarbonised future and provides tailored AI‑powered, end‑to‑end solutions for all industries.
The Opportunity Atos is investing in a new UK‑based Level 1 Support Service Desk team and is looking to appoint a Service Desk Trainer to ensure outstanding service levels and continuous development of our people. The role will support the growth of our centralised delivery and provide opportunities for your own development.
Our Support Services The UK Service Desks deliver high‑quality First‑line, Second‑line and Third‑line support services to clients using refined processes, tools and techniques. The Service Desk Trainer focuses on the design, implementation, measurement and management of the Service Desk Training, utilising tools effectively to meet business requirements and SLAs.
Key Responsibilities
- Fully support all aspects of UKSD training and associated materials, offering effective solutions to issues raised and proactively seeking alternate resolutions to meet customer requirements.
- Anticipate and identify training and development needs within areas of responsibility.
- Respond to ad‑hoc training requests and validate training, signing off competence.
- Manage the effectiveness of training and develop bespoke interventions based on individual, team and operational needs.
- Support business‑related projects and deliver induction, technical, product and customer‑service training programmes.
- Analyse UKSD training requirements, book courses and schedule training sessions.
- Evaluate training outcomes and contribute to service improvements within the operation.
- Co‑ordinate occasional UK‑wide travel to client locations as required.
Skills and Competencies
- Demonstrable skills in MS Office (Word, Excel, PowerPoint, Access).
- Excellent communication, listening and interpersonal skills.
- Knowledge of training and development best practice and recognised external benchmarks.
- Demonstrable leadership experience and group dynamic skills.
- Previous experience supporting the development of apprentices.
- Excellent research and problem‑solving skills.
- Ability to work under pressure and take initiative.
- Methodical and disciplined approach to prioritise work effectively.
- Team player with drive for excellence and self‑motivation.
- Ability to develop close working relationships with customers, understanding their business processes and operating environments.
- Ability to contribute to the definition and structuring of projects.
- Good understanding of the technical structure of the Service Desk and tools used.
Mandatory Behavioural Competencies
- Client Focus (Peeling the Onion) - Commit to building excellent, long‑term relationships with customers, based on a full understanding of their needs and dedication to meeting expectations.
- Team Work (Two and Two together) - Working together by involving others in goals and plans, sharing knowledge, and fostering collaboration.
- Flexibility (Dare to be Different) - Being flexible. Managing change. Openness to new ideas and solutions.
- Creativity (Yes if, not no because) - Identifying solutions. Examining underlying causes of problems.
Training and Development
- Atos Induction – mandatory training courses.
- Atos University courses relevant to UKSD.
- Security Awareness.
- Health, Safety & Environment training.
- Potential to undertake ITIL and other professional qualifications.
Rewards and Benefits
- 25 days annual paid leave.
- Private medical scheme membership.
- Pension contributions up to 10 %.
- Flex benefits programme.
- Course and certification opportunities.
Diversity, Equity & Inclusion Atos is committed to a fair work environment for all. We encourage applications from all applicants, particularly differently abled candidates, and will make reasonable adjustments to the application process to accommodate your needs.
Service Desk Trainer in Birmingham employer: Atos SE
Contact Detail:
Atos SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Trainer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Atos on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Desk Trainer role.
✨Tip Number 2
Prepare for the interview by brushing up on your training and development knowledge. Be ready to discuss how you can enhance the skills of the Service Desk team and improve customer service.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use examples from your past experiences where you’ve successfully identified training needs and implemented effective solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Atos team.
We think you need these skills to ace Service Desk Trainer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Service Desk Trainer role. We want to see how you can contribute to our mission at Atos!
Showcase Your Communication Skills: Since this role involves training and supporting others, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: Don’t forget to mention any previous experience in training or support roles. We love seeing how you've helped others develop their skills and how you’ve tackled challenges in the past.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Atos SE
✨Know Your Stuff
Make sure you’re familiar with Atos and their services. Understand the role of a Service Desk Trainer and how it fits into the bigger picture. Brush up on your knowledge of training best practices and the tools used in service desks.
✨Showcase Your Communication Skills
As a trainer, communication is key. Prepare to demonstrate your excellent listening and interpersonal skills during the interview. Think of examples where you've effectively communicated complex information or resolved conflicts.
✨Be Ready to Discuss Training Needs
Anticipate questions about how you would identify and address training needs within a team. Have specific examples ready that showcase your ability to analyse training requirements and develop tailored solutions.
✨Emphasise Teamwork and Flexibility
Atos values collaboration and adaptability. Be prepared to discuss how you’ve worked as part of a team and how you handle change. Share experiences where you’ve successfully navigated shifting priorities or contributed to team goals.
