Service Desk Team Leader in Birmingham

Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

The Opportunity: Atos are investing in our future by investing in yours. We have recently announced our intentions to provide services to many of our customers through UK based delivery capability, offering long-term careers within the communities of Birmingham from where we operate and will grow our business from over the next decade.

How you will impact our success:

• This new team will be built with Apprentices. We would like our leaders to have experience working with team members who are undertaking such a programme and understand the stages to their development.
• Call listening for your team to identify opportunity for recognition and development.
• Identifying positive behaviour and performance and attaching the appropriate recognition.
• Support the welfare of your colleagues by noticing any individual and team challenges and take ownership to resolve.
• Take call escalations when required and resolve as appropriate.
• Support new team members through their onboarding period.
• Identify key skills and strengths within your team and work with them to optimise these, to help drive team performance.
• Ensure all team members understand exactly what is expected of them, by clearly communicating targets and objectives.
• Manage performance to continually move good performance to great performance and improve underperformance and consistently meet team performance objectives by reviewing team performance data, congratulating successes and taking early action to resolve problems.
• Ensure you and your teams know and understand developments in our business and services that we provide to our customers.
• Analyse performance data – KPIs, customer feedback, metrics and translate into action plans.
• Procedural compliance standards are maintained at all times.
• Developing positive customer relationships.

The candidate should be eligible for SC clearance (Should have lived in UK for last 5 years continuously).

Location: Birmingham Business Park

Rewards and benefits:

• 25 days annual paid leave;
• Pension contributions up to 10%;
• Flex benefits program;
• Courses and certifications opportunities;

Diversity, Equity & Inclusion: Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox- UK-Recruitment-Support@atos.net