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- Tasks: Provide IT support and services, resolving technical issues for clients across the UK.
- Company: Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: 25 days annual leave, private medical insurance, and employee discounts.
- Why this job: Kickstart your IT career while gaining a recognised qualification and hands-on experience.
- Qualifications: GCSE Maths and English at Grade 4/C or above; passion for technology.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 800 - 1000 £ per month.
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence.
The Opportunity: Atos is investing in our future by investing in yours. We have recently announced our intentions to provide services to many of our customers through a UK based delivery capability, offering long-term careers within the communities of Birmingham.
The Role: Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT? We are building a team to provide IT Support and Services to one of our critical public sector clients, with users across the UK. The initial team will work as 1st Line Support Desk Agent, under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role.
Key Responsibilities: As an apprentice, you will gradually take on more responsibility as your skills grow. Your day-to-day will include:
- Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues.
- Incident Logging: Accurately logging details of faults and requests into our Service Management tool.
- Troubleshooting: Diagnosing and resolving basic technical issues such as:
- Password resets and account unlocks.
- Software installation and Microsoft Office/365 queries.
- Basic hardware faults (Laptops, Printers, Peripherals).
Who We Are Looking For:
- Communication: Excellent verbal and written English skills.
- Passion for Tech: A genuine interest in IT, computers, and how technology works.
- Problem Solving: A logical mind that enjoys figuring out puzzles and fixing things.
- Empathy: Patience and a desire to help people who are frustrated with technical problems.
- Team Player: Willingness to ask for help and support your colleagues.
Minimum Entry Requirements:
- Maths and English GCSE – Grade 4/C or above.
- Must have the right to work in England and have lived here for the last 5 years.
Location: Birmingham Business Park (Onsite)
What We Offer You: Atos is committed to helping you build a long-term career. Upon successful completion of your initial apprenticeship, our Internal First policy will enable you to express interest in further roles across our business areas including AI, Cyber Security, or Cloud Engineering.
Training: Full support to achieve your Level 3 Apprenticeship qualification.
Mentorship: Coaching, team leadership and pastoral care to support your development.
Benefits: 25 days annual leave + bank holidays. Private medical insurance and pension scheme. Employee discounts (retail, cinema, travel).
Diversity, Equity & Inclusion: Here at Atos, diversity and inclusion are embedded in our DNA. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs.
IT Service Desk Apprentice Programme in Birmingham employer: Atos SE
Contact Detail:
Atos SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Apprentice Programme in Birmingham
✨Tip Number 1
Get to know the company! Research Atos and its values, especially their commitment to a secure and decarbonised future. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being able to explain technical issues in simple terms is key. Try role-playing with friends or family to get comfortable with this.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've successfully resolved issues, whether tech-related or not. This will demonstrate your logical thinking and ability to handle pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the Atos team. Don’t forget to follow up if you don’t hear back!
We think you need these skills to ace IT Service Desk Apprentice Programme in Birmingham
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for IT! Share any personal projects or experiences that highlight your love for technology. This will help us understand why you're the perfect fit for our IT Service Desk Apprentice Programme.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities we're looking for. Use examples from your past experiences that demonstrate your problem-solving abilities and communication skills, especially when dealing with non-technical folks.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will make it easier for us to see your potential and how you can contribute to our team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Atos SE
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues, especially those mentioned in the job description like password resets and software installation. Being able to discuss these topics confidently will show your passion for tech and readiness for the role.
✨Practice Your Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. You could even role-play with a friend or family member to get comfortable with this. Clear communication is key!
✨Show Your Problem-Solving Skills
Prepare to discuss examples of how you've tackled problems in the past. Think of situations where you had to troubleshoot an issue or help someone with a tech problem. This will demonstrate your logical thinking and empathy.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the apprenticeship programme or the team culture. This shows your interest in the role and helps you gauge if it's the right fit for you.
