At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for clients over the phone.
- Company: Join Atos, a global leader in digital transformation and cybersecurity.
- Benefits: Enjoy a competitive salary, private medical cover, and 25 days paid leave.
- Other info: Dynamic onsite role with opportunities for professional growth and networking.
- Why this job: Kickstart your career in IT while making a real difference for customers.
- Qualifications: Strong communication skills and basic IT knowledge are essential.
The predicted salary is between 25000 - 30000 £ per year.
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.
The opportunity: We have some exciting entry level onsite opportunities working on the Atos Campaigns. We are looking for passionate and driven individuals who are keen to forge a career within a Service Desk environment supporting customer IT needs as a First Line Support Analyst. Working onsite alongside the full team offers a valuable opportunity to build strong relationships, collaborate more effectively, and expand your professional network in a dynamic, in-person environment.
Responsibilities:
- Answering a high number of calls from our clients and user base
- Assessing the issue with caller to identify the problem and decide best course of action (troubleshoot over the phone or refer to 2nd Line Support)
- Providing advice and guidance to callers where an issue is not relevant to IT support
- Delivering a high level of customer support to all users at all levels of seniority
- Creating a ticket to record details of resolution or further action needed
- To strive to meet quality objectives always - e.g. Average time on Call, First Time Fix Rate, providing correct and up to date information
Skills we can’t do without:
- Demonstrable skills in MS Office (Word, Excel, PowerPoint and Access)
- Excellent communication, listening and interpersonal skills
- Experience in dealing with a wide variety of customers and being able to stay professional in challenging situations
- To be able to build a quick rapport with customers on the phone and face to face and collect all required information in a timely manner
- Display the highest Quality standards and continually strive to deliver customer excellence
- Methodical and disciplined approach to work, with an ability to organise and prioritise work effectively and work under pressure unsupervised
- Self-motivation team player with the drive for excellence
- A passion for problem solving
- Good communication skills with the ability to adapt and deal with all levels of seniority
- Drive and motivation to provide excellent service even at busy times
- Initiative to work alone and take responsibility for work, whilst working within a wider team
- An interest in IT and a good level of ‘day-to-day’ computer skills
- Ability to learn various processes and maintain accuracy always
Location: Fully onsite opportunity; office address: 3300 Solihull Parkway, Birmingham Business Park, Birmingham, B37 7YN
Eligibility: The candidate should be eligible for BPSS clearance (Should have lived in UK for last 3 years continuously) with a view to SC clearance in future.
Benefits:
- Pension Scheme - contributions matched up to 10%
- Private medical cover
- Income Protection
- Life Assurance
- 25 days paid leave + National Holidays
- Flex benefits program
Diversity, Equity & Inclusion: Here at Atos, diversity and inclusion are embedded in our DNA. We encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - UK-Recruitment-Support@atos.net
First Line Support Analyst in Birmingham employer: Atos SE
Atos Group is an exceptional employer, offering a vibrant work culture that fosters collaboration and professional growth in the heart of Birmingham. With a strong commitment to diversity, equity, and inclusion, employees benefit from a comprehensive range of perks including a generous pension scheme, private medical cover, and 25 days of paid leave, all while working in a dynamic environment that prioritises innovation and customer excellence.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support Analyst in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Atos and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions for First Line Support Analysts, like how you’d handle difficult customers or troubleshoot issues.
✨Tip Number 3
Show off your soft skills! Communication is key in this role, so be ready to demonstrate your listening and interpersonal skills during the interview. Share examples of how you've built rapport with customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job with Atos.
We think you need these skills to ace First Line Support Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the First Line Support Analyst role. Highlight your communication skills and any experience with customer service, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how you can contribute to our team. Be genuine and let your personality shine through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and provide excellent service under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Atos SE
✨Know Your Tech Basics
As a First Line Support Analyst, you'll need to be comfortable with everyday IT issues. Brush up on your knowledge of common software like MS Office and basic troubleshooting techniques. This will help you answer questions confidently and demonstrate your problem-solving skills.
✨Practice Active Listening
In this role, you'll be dealing with a variety of customers, so honing your listening skills is crucial. During the interview, show that you can listen carefully and respond thoughtfully. This will reflect your ability to build rapport with clients and understand their needs.
✨Show Your Customer Service Passion
At Atos, delivering excellent customer service is key. Be prepared to share examples from your past experiences where you went above and beyond for a customer. This will highlight your commitment to quality and your drive to provide exceptional support.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, such as a frustrated caller or a technical issue you can't solve immediately. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
