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- Tasks: Provide IT support and resolve technical issues for clients across the UK.
- Company: Join Atos, a global leader in digital transformation and cybersecurity.
- Benefits: Gain a Level 3 Apprenticeship, enjoy 25 days leave, and access employee discounts.
- Other info: Dynamic team environment with mentorship and growth opportunities.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: GCSE Maths and English at Grade 4/C or above required.
The predicted salary is between 18000 - 25000 £ per year.
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence.
The Opportunity: Atos are investing in our future by investing in yours. We have recently announced our intentions to provide services to many of our customers through UK based delivery capability, offering long-term careers within the communities of Birmingham.
The Role: Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT? We are building a team to provide IT Support and Services to one of our critical public sector clients, with users across the UK. The initial team will work as 1st Line Support Desk Agent, under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently.
Key Responsibilities:
- Being first Point of Contact: Answering incoming calls, emails, tickets, and web chats from clients regarding IT issues.
- Incident Logging: Accurately logging details of faults and requests into our Service Management tool.
- Troubleshooting: Diagnosing and resolving basic technical issues such as password resets and account unlocks, software installation and Microsoft Office/365 queries, and basic hardware faults (laptops, printers, peripherals).
- Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams.
- Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction.
- Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework.
Who We Are Looking For:
- Communication: Excellent verbal and written English skills.
- Passion for Tech: A genuine interest in IT, computers, and how technology works.
- Problem Solving: A logical mind that enjoys figuring out puzzles and fixing things.
- Empathy: Patience and a desire to help people who are frustrated with technical problems.
- Team Player: Willingness to ask for help and support your colleagues.
Minimum Entry Requirements:
- Maths and English GCSE – Grade 4/C or above.
- You must have the right to work in England and have lived here for the last 5 years.
Location: Birmingham Business Park (Onsite)
What We Offer You:
- Training: Full support to achieve your Level 3 Apprenticeship qualification.
- Mentorship: Coaching, team leadership and pastoral care to support your development.
- 25 days annual leave + bank holidays.
- Private medical insurance and pension scheme.
- Employee discounts (retail, cinema, travel).
1st Line Service Desk Apprentice employer: Atos SE
Contact Detail:
Atos SE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Apprentice
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even acquaintances who work in IT. They might know about openings at Atos or can give you a heads-up on what the hiring managers are looking for.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being able to explain tech stuff in simple terms is key. Try role-playing with a friend to get comfortable with common IT issues.
✨Tip Number 3
Show your passion for tech! When you get the chance, share your personal projects or experiences with technology during interviews. It’ll show that you’re genuinely interested and ready to learn more.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Atos team!
We think you need these skills to ace 1st Line Service Desk Apprentice
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your interest in IT. This will help us understand why you're the perfect fit for our team.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that match the job description, especially your communication skills and problem-solving abilities. We want to see how you can contribute to our team!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. Remember, we’re looking for someone who can explain technical issues to non-technical people, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Atos SE
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues, especially those mentioned in the job description like password resets and Microsoft Office queries. Being able to discuss these topics confidently will show your passion for tech and readiness for the role.
✨Practice Your Communication Skills
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. You could even role-play with a friend or family member to get comfortable with this. Clear communication is key!
✨Show Your Problem-Solving Mindset
Prepare examples of how you've tackled problems in the past, whether in school or personal projects. Highlighting your logical thinking and troubleshooting skills will demonstrate that you're a great fit for the 1st Line Service Desk role.
✨Demonstrate Empathy and Team Spirit
Think of instances where you've helped someone with a tech issue or worked well in a team. Showing that you can empathise with frustrated users and collaborate with colleagues will make you stand out as a candidate who fits Atos's values.