At a Glance
- Tasks: Support patients by processing prescriptions and ensuring excellent customer service.
- Company: Join Atos Medical, a global leader in voice and pulmonary rehabilitation.
- Benefits: Competitive salary, supportive team, and opportunities for skill development.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Make a real impact on patients' lives while developing your career.
- Qualifications: Strong customer service skills and ability to manage multiple priorities.
The predicted salary is between 25000 - 30000 £ per year.
Are you a compassionate and organised communicator who thrives on helping others? Atos Medical, now part of Coloplast, is a global leader in voice and pulmonary rehabilitation for people living with a neck stoma. We're proud to design and deliver innovative products and services that support patients, healthcare professionals, and leading institutions.
We're looking for a motivated individual to join our DAC team in Newark. This is an exciting opportunity to play a key role in supporting patients and healthcare professionals by ensuring prescriptions are processed efficiently and accurately, while delivering an outstanding customer experience.
The Role
As a DAC Administrator, you will take ownership of prescription chasing and processing activities across your designated territory, working closely with GP surgeries, healthcare professionals, and internal teams to ensure timely and accurate service delivery. You'll manage inbound and outbound communications, resolve queries within agreed service levels, and build strong working relationships with stakeholders to support the seamless delivery of patient care. Alongside your day-to-day responsibilities, you'll contribute to continuous improvement initiatives, support team training and collaboration, and provide wider administrative support to help the DAC team achieve its objectives.
Who Are We Looking For
We're seeking someone with a strong customer service background and a genuine commitment to delivering excellent customer experiences. You will be an organised and proactive individual who can manage competing priorities, communicate confidently with a range of stakeholders, and remain focused in a fast-paced environment. A proactive and solution-focused approach, combined with resilience and adaptability, will be key to success in this role. You will be highly organised, confident using IT systems including CRM platforms, and able to effectively manage multiple priorities in a busy environment. Most importantly, you'll be committed to delivering outstanding service and continuously looking for ways to improve processes and outcomes.
Why Atos, part of Coloplast UK Ltd
At Atos Medical, now part of Coloplast, you'll join a supportive, purpose-driven team dedicated to improving patients’ lives. We offer a collaborative environment where you can make a real impact, develop your skills, and be recognised with a competitive salary and benefits package.
Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe. We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.
Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.
Administrator in Newark on Trent employer: Atos Medical
Atos Medical is an exceptional employer located in Nottingham, dedicated to improving patients' lives through compassionate care. With a strong emphasis on employee growth and a collaborative work culture, the company provides competitive salaries and comprehensive benefits, ensuring that every team member feels valued and supported in their role as a Customer Care Representative.
