At a Glance
- Tasks: Support patients by processing prescriptions and ensuring excellent customer service.
- Company: Join Atos Medical, a global leader in voice and pulmonary rehabilitation.
- Benefits: Competitive salary, supportive team, and opportunities for skill development.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Make a real impact on patients' lives while developing your career.
- Qualifications: Strong customer service skills and ability to manage multiple priorities.
The predicted salary is between 25000 - 30000 £ per year.
Are you a compassionate and organised communicator who thrives on helping others? Atos Medical, now part of Coloplast, is a global leader in voice and pulmonary rehabilitation for people living with a neck stoma. We're proud to design and deliver innovative products and services that support patients, healthcare professionals, and leading institutions.
We're looking for a motivated individual to join our DAC team in Newark. This is an exciting opportunity to play a key role in supporting patients and healthcare professionals by ensuring prescriptions are processed efficiently and accurately, while delivering an outstanding customer experience.
The Role
As a DAC Administrator, you will take ownership of prescription chasing and processing activities across your designated territory, working closely with GP surgeries, healthcare professionals, and internal teams to ensure timely and accurate service delivery. You'll manage inbound and outbound communications, resolve queries within agreed service levels, and build strong working relationships with stakeholders to support the seamless delivery of patient care. Alongside your day-to-day responsibilities, you'll contribute to continuous improvement initiatives, support team training and collaboration, and provide wider administrative support to help the DAC team achieve its objectives.
Who Are We Looking For
We're seeking someone with a strong customer service background and a genuine commitment to delivering excellent customer experiences. You will be an organised and proactive individual who can manage competing priorities, communicate confidently with a range of stakeholders, and remain focused in a fast-paced environment. A proactive and solution-focused approach, combined with resilience and adaptability, will be key to success in this role. You will be highly organised, confident using IT systems including CRM platforms, and able to effectively manage multiple priorities in a busy environment. Most importantly, you'll be committed to delivering outstanding service and continuously looking for ways to improve processes and outcomes.
Why Atos, part of Coloplast UK Ltd
At Atos Medical, now part of Coloplast, you'll join a supportive, purpose-driven team dedicated to improving patients’ lives. We offer a collaborative environment where you can make a real impact, develop your skills, and be recognised with a competitive salary and benefits package.
Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products. We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe. We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.
Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries. As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.
Administrator in Newark on Trent employer: Atos Medical
Atos Medical is an exceptional employer located in Nottingham, dedicated to improving patients' lives through compassionate care. With a strong emphasis on employee growth and a collaborative work culture, the company provides competitive salaries and comprehensive benefits, ensuring that every team member feels valued and supported in their role as a Customer Care Representative.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Newark on Trent
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Atos Medical.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Atos Medical.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Atos Medical, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Administrator in Newark on Trent
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Atos Medical.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Atos Medical.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Atos Medical. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Atos Medical. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Atos Medical
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Atos Medical’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
