At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist users with tech problems.
- Company: Join Atos, a leading tech company dedicated to your growth.
- Benefits: Earn while you learn with a recognised qualification and career progression.
- Other info: Work in a supportive team environment with opportunities for long-term growth.
- Why this job: Kickstart your IT career and make a difference in people's tech lives.
- Qualifications: No prior IT experience needed; just a passion for technology and problem-solving.
The predicted salary is between 800 - 1400 € per month.
Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT? We are building a team to provide IT Support and Services to one of our critical public sector clients, with users across the UK. The initial team of 15 Apprentices will work as 1st Line Support Desk Agents, under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role. You will be the "face" (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently.
Key Responsibilities
- Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues.
- Incident Logging: Accurately logging details of faults and requests into our Service Management tool.
- Troubleshooting: Diagnosing and resolving basic technical issues such as:
- Password resets and account unlocks.
- Software installation and Microsoft Office / 365 queries.
- Basic hardware faults (Laptops, Printers, Peripherals).
- Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction.
- Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework.
The Opportunity
Atos are investing in our future by investing in yours. We have recently announced our intentions to provide our wide range of services to customers throughout the UK from our Birmingham office. This Apprenticeship programme opens the door to long-term IT careers within the communities of Birmingham, from where we operate and will grow our business from over the next decade.
Who We Are Looking For
You do not need previous professional IT experience. We hire for potential and attitude.
Essential Skills & Attributes:
- Communication: Excellent verbal and written English skills. You will be explaining technical things to non-technical people.
- Passion for Tech: A genuine interest in IT, computers, and how technology works.
- Problem Solving: A logical mind that enjoys figuring out puzzles and fixing things.
- Empathy: Patience and a desire to help people who are frustrated with technical problems.
- Team Player: Willingness to ask for help and support your colleagues.
Minimum Entry Requirements:
Maths and English GCSE – Grade 4 / C or above. You must have the right to work in England and have lived here for the last 5 years.
Location: Birmingham Business Park (Onsite)
IT Support Engineer Apprenticeship x 15 employer: Atos IT Services UK
Atos is an exceptional employer, dedicated to nurturing talent through its IT Support Engineer Apprenticeship programme in Birmingham. With a strong focus on employee growth, you will gain hands-on experience while pursuing a nationally recognised qualification, all within a supportive work culture that values teamwork and customer satisfaction. Join us to kickstart your IT career in a thriving environment that prioritises your development and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer Apprenticeship x 15
✨Tip Number 1
Get your tech skills sharp! Brush up on common IT issues like password resets and software installations. The more you know, the more confident you'll feel when chatting with potential employers.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining tech stuff to non-techies, try explaining a tricky concept to a friend or family member. This will help you sound clear and approachable in interviews.
✨Tip Number 3
Network like a pro! Connect with people in the industry through LinkedIn or local tech meetups. You never know who might have a lead on an apprenticeship or can give you insider tips!
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly. It shows you're serious about joining our team and helps us keep track of all the awesome candidates like you!
We think you need these skills to ace IT Support Engineer Apprenticeship x 15
Some tips for your application 🫡
Show Your Passion for Tech:Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your interest in IT. This will help us understand why you’re the perfect fit for our team.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that match the job description, especially your communication skills and problem-solving abilities. We want to see how you can contribute!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. Remember, we’re looking for excellent communication skills, so make sure your written English shines!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Atos IT Services UK
✨Know Your Tech Basics
Brush up on your basic IT knowledge before the interview. Be ready to discuss common issues like password resets, software installations, and basic hardware troubleshooting. This will show your passion for tech and that you're prepared to tackle the role head-on.
✨Practice Your Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice how you would communicate these ideas clearly and simply. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Show Your Problem-Solving Mindset
Prepare to share examples of how you've solved problems in the past, whether in school or personal projects. Highlight your logical thinking and how you enjoy figuring out puzzles, as this is key for an IT Support role.
✨Demonstrate Empathy and Team Spirit
Be ready to discuss how you handle frustrated users and support your teammates. Share experiences where you've shown patience and understanding, as well as times when you've collaborated effectively with others.
