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- Tasks: Lead a team to deliver top-notch customer service and drive operational success.
- Company: Leading technology services provider in the UK with a supportive culture.
- Benefits: Diverse benefits and a collaborative office environment in Aberdeen.
- Why this job: Make a real impact by coaching and developing your team for success.
- Qualifications: Strong background in team management and customer service required.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services provider in the UK seeks a Contact Centre Team Leader. In this role, you will lead a team of associates to ensure excellent customer service and drive operational success.
Responsibilities include:
- Coaching team members
- Managing performance
- Collaborating with various stakeholders
The ideal candidate will have a strong background in team management and customer service. This position is office-based in Aberdeen, offering a supportive environment and diverse benefits.
On-Site Service Desk Team Lead – Coaching & Performance employer: Atos Group
Contact Detail:
Atos Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Service Desk Team Lead – Coaching & Performance
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We can role-play with a friend to boost our confidence and nail those responses.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've coached team members and improved performance. We want to highlight our experience in a way that resonates with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace On-Site Service Desk Team Lead – Coaching & Performance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team management and customer service. We want to see how you've led teams and driven performance, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the On-Site Service Desk Team Lead role. Share specific examples of your coaching skills and how you've collaborated with stakeholders.
Showcase Your Leadership Style: In your application, let us know about your leadership style. We’re looking for someone who can inspire and motivate a team, so share any relevant experiences that demonstrate your approach to coaching and performance management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Atos Group
✨Know Your Stuff
Make sure you understand the role of a Contact Centre Team Leader inside out. Brush up on your knowledge of customer service best practices and team management strategies. This will help you answer questions confidently and show that you're the right fit for the job.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached team members in the past. Think about specific situations where your guidance led to improved performance or customer satisfaction. This will demonstrate your ability to lead and develop a team effectively.
✨Be Ready to Collaborate
Since the role involves working with various stakeholders, be prepared to discuss how you've collaborated with different teams in previous roles. Highlight your communication skills and any successful projects that required teamwork to showcase your collaborative spirit.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific challenges the team is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
