Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. The primary role of the Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design.
If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you:
- ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)
- Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
Responsibilities:
- Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
- Customer engagement to address the technical solution, including challenging and validating customer requirements.
- Providing creative solutions to resolve business problems, technology issues, process and people challenges.
- Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof of concept designs and responses to technical and business enquiries.
- Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
- Support the development and growth of the services delivered by Engage ESM practices.
- Excellent verbal and written communication skills required.
- Mentoring and coaching others, as well as sharing best practices and knowledge.
Skills we can’t do without:
- 3+ years of software implementation experience in either a development or consulting role.
- Proven leadership skills in managing small teams and projects.
- Ability to produce documentation at various levels including technical and customer facing.
- Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
- Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
- ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
- ServiceNow Certifications in all areas are highly desirable.
- Experience in multiple application architectures and supporting technologies.
- Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
- Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
- Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.
- Must be prepared to travel.
- Must have legal authorisation to work in the UK.
Location: Flexible Work Model – Hybrid working with a minimum of 2-3 days per month in the office, supporting productivity, collaboration, and employee well-being.
Essential Criteria: Most of our clients are UK Public Sector and Defence so require Security Clearance. In order to qualify for Security Clearance, you must have lived and worked in the UK for at least the last 5 years. If you are unable to meet these criteria, we cannot progress your application.
Benefits:
- Pension Scheme - contributions matched up to 10%
- Private medical cover
- Income Protection
- Life Assurance
- 25 days paid leave + National Holidays
- Flex benefits program
Diversity, Equity & Inclusion: Here at Atos, diversity and inclusion are embedded in our DNA. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Choose your future. Choose Atos.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Servicenow Technical Consultant in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Atos on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into ServiceNow and related ITSM tools. Brush up on your technical skills and be ready to showcase how you've tackled complex problems in the past.
✨Tip Number 3
Show off your leadership chops! Be ready to discuss times when you've led projects or teams, especially in a consulting role. Atos loves candidates who can drive initiatives and influence decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Atos team.
How to prepare for a job interview at Atos Group
✨Know Your Stuff
Make sure you brush up on your ServiceNow knowledge and any other ITSM toolsets mentioned in the job description. Be ready to discuss specific projects you've worked on, especially those that involved technical delivery or problem-solving.
✨Showcase Your Leadership Skills
Since this role involves leading projects and managing teams, prepare examples of how you've successfully led initiatives in the past. Highlight your ability to influence decisions and drive cross-functional collaboration.
✨Prepare for Technical Questions
Expect to face some technical questions during the interview. Review key concepts related to web technologies, scripting languages, and service management. Practising how to explain complex ideas simply can really set you apart.
✨Engage with the Interviewers
Don’t just wait for questions; engage with your interviewers by asking insightful questions about their projects and challenges. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
