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- Tasks: Lead a team to deliver top-notch customer service and drive operational success.
- Company: A leading technology services provider in the UK with a supportive culture.
- Benefits: Diverse benefits and a collaborative office environment in Aberdeen.
- Why this job: Make a real impact by coaching and developing your team for success.
- Qualifications: Strong background in team management and customer service required.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services provider in the UK seeks a Contact Centre Team Leader. In this role, you will lead a team of associates to ensure excellent customer service and drive operational success.
Responsibilities include:
- Coaching team members
- Managing performance
- Collaborating with various stakeholders
The ideal candidate will have a strong background in team management and customer service. This position is office-based in Aberdeen, offering a supportive environment and diverse benefits.
On-Site Service Desk Team Lead – Coaching & Performance in Aberdeen employer: Atos Group
Contact Detail:
Atos Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Service Desk Team Lead – Coaching & Performance in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to a job referral that gets you in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since this role is all about leading a team. Be ready to share examples of how you've successfully coached others and improved performance in past roles.
✨Tip Number 3
Show off your leadership skills! During interviews, highlight your experience in managing teams and driving operational success. Use specific examples to demonstrate how you've made a positive impact in previous positions.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right fit for your skills and aspirations. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace On-Site Service Desk Team Lead – Coaching & Performance in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the On-Site Service Desk Team Lead role. Highlight your team management and customer service background to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about coaching and performance management, and how you can contribute to our team's success.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your leadership and impact in previous roles. Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Atos Group
✨Know Your Stuff
Make sure you understand the ins and outs of team management and customer service. Brush up on your knowledge about coaching techniques and performance metrics, as these will likely come up in conversation.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading a team. Think of specific examples where you've successfully coached team members or improved performance. This will help demonstrate your fit for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations with your team. Practise responses that highlight your problem-solving skills and ability to collaborate with stakeholders.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or the company's vision for customer service. This shows your genuine interest in the role and the organisation.
