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For Companies At a Glance
- Tasks: Provide IT support and resolve technical issues for clients across the UK.
- Company: Join Atos, a global leader in digital transformation and cybersecurity.
- Benefits: Competitive apprentice salary, 25 days leave, private medical insurance, and employee discounts.
- Other info: Diverse and inclusive workplace with mentorship and growth opportunities.
- Why this job: Kickstart your IT career with hands-on experience and a recognised qualification.
- Qualifications: No prior IT experience needed; just a passion for technology and problem-solving.
The predicted salary is between 800 - 1400 £ per month.
About Atos Group
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. 10 billion operating in 67 countries under two brands Atos for services and Eviden for products. European number one in cybersecurity, cloud and high‑performance computing. Atos Group is committed to a secure and decarbonised future and provides tailored AI‑powered end‑to‑end solutions for all industries.
The Opportunity
Atos are investing in our future by investing in yours. We have recently announced our intentions to provide services to many of our customers through a UK‑based delivery capability, offering long‑term careers within the communities of Birmingham from where we operate and will grow our business over the next decade.
The Role
Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT? We are building a team to provide IT Support and Services to one of our critical public sector clients with users across the UK. The initial team will work as 1st line support desk agent under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role. You will be the face (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues helping to resolve them quickly and efficiently.
Key Responsibilities
- Being first point of contact: answering incoming calls, emails, tickets and web chats from clients regarding IT issues.
- Incident logging: accurately logging details of faults and requests into our Service Management tool.
- Troubleshooting: diagnosing and resolving basic technical issues such as password resets and account unlocks, software installation and Microsoft Office/365 queries, basic hardware faults (laptops, printers, peripherals).
- Escalation: identifying complex issues that need to be passed on to 2nd or 3rd line support teams.
- Customer service: keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction.
- Learning: dedicating 20% of your working hours to your apprenticeship studies, workshops and coursework.
Who We Are Looking For
- You do not need previous professional IT experience. We hire for potential and attitude.
- Communication: excellent verbal and written English skills. You will be explaining technical things to non‑technical people.
- Passion for tech: a genuine interest in IT computers and how technology works.
- Problem solving: a logical mind that enjoys figuring out puzzles and fixing things.
- Empathy: patience and a desire to help people who are frustrated with technical problems.
- Team player: willingness to ask for help and support your colleagues.
Minimum Entry Requirements
- Maths and English GCSE Grade 4/C or above.
- You must have the right to work in England and have lived here for the last 5 years.
Location
Birmingham Business Park (Onsite)
What We Offer You
- Training: full support to achieve your Level 3 Apprenticeship qualification.
- Mentorship: coaching, team leadership and pastoral care to support your development.
- Benefits include: competitive apprentice salary, 25 days annual leave, bank holidays, private medical insurance, pension scheme, employee discounts (retail, cinema, travel).
Diversity Equity & Inclusion
Here at Atos diversity and inclusion are embedded in our DNA. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care‑leaver‑friendly employer. If you require additional support with your application please contact our recruiter or send an email to our dedicated mailbox.
1st Line Service Desk Apprentice Programme employer: Atos Group
Contact Detail:
Atos Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Apprentice Programme
✨Tip Number 1
Get to know the company! Research Atos Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your communication skills. Since you'll be explaining tech stuff to non-techies, try role-playing with friends or family. The clearer you are, the more confident you'll feel during interviews!
✨Tip Number 3
Show your passion for tech! Share personal projects or experiences where you've solved tech problems. This will demonstrate your enthusiasm and problem-solving skills, which are key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Atos team and ready to kickstart your career in IT.
We think you need these skills to ace 1st Line Service Desk Apprentice Programme
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your interest in IT. We love candidates who are genuinely excited about the field.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight relevant skills and experiences that align with the role of a 1st Line Service Desk Apprentice. This shows us you’ve done your homework!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. Remember, we want to understand your skills and experiences without getting lost in complicated terms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Atos Group
✨Know Your Tech Basics
Brush up on your basic IT knowledge, especially around common issues like password resets and software installations. Being able to talk confidently about these topics will show your passion for technology and help you stand out.
✨Practice Your Communication Skills
Since you'll be explaining technical issues to non-technical users, practice simplifying complex concepts. Role-play with a friend or family member to get comfortable with this. Clear communication is key in customer service!
✨Show Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in the past, even if they're not IT-related. Think of examples where you've solved puzzles or helped someone fix a problem. This will demonstrate your logical thinking and empathy.
✨Research Atos Group
Familiarise yourself with Atos Group's mission and values. Understanding their commitment to a secure and decarbonised future will help you align your answers with their goals during the interview, showing that you're genuinely interested in being part of their team.