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- Tasks: Help customers succeed by implementing their needs and ensuring smooth onboarding.
- Company: Join Atominvest, a fast-growing software company transforming investment management.
- Benefits: Competitive pay, 25 days holiday, hybrid work, and wellness support.
- Why this job: Be part of a mission-driven team making a positive impact in ethical investing.
- Qualifications: Bachelor's degree, strong analytical skills, and experience in private markets.
- Other info: Dynamic environment with significant growth opportunities and a fun team culture.
The predicted salary is between 36000 - 60000 £ per year.
Who is Atominvest? Our software powers the world’s leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you’ll be working on something very exciting: the future of work, investments and sustainability/ethical investing for the world’s best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we’re on to something big. It won’t be easy. Joining a scale-up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable, and be brilliant at continually re-prioritising what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We’ve gone from zero to ten, now we’re looking to go from ten to one hundred!
What the job involves:
- Implement customer requirements, datasets and workflows into Atominvest
- Work alongside Customer Success Managers to onboard customers onto the platform
- Drive down time to value by ensuring a smooth transition to ongoing customer lifecycle management
- Liaise with Product and Engineering to complete extensive QA testing for new product features and bug fixes
- Field support tickets, ensuring customers are kept up to date on progress toward resolution
- Maintain technical documentation and internal knowledge base
Requirements:
- Bachelor's Degree (or higher) from top-tier university
- Proven interest in private markets
- Minimum 2 years of work experience (experience in consulting, investment banking, private equity or fund administration a plus)
- Excellent verbal and written communication skills
- Strong analytical skills and attention to detail
- High degree of proficiency in MS Excel
- Comfortable with working with large amounts of data
- Ability to prioritise tasks, regularly communicate progress and meet established deadlines
- Team player, keen to learn and share ideas
The process:
- Stage 1: Meet with a member of our Customer Success Team to discuss your motivations, background and dig deeper into your CV, as well as talk about our story and where we’re heading
- Stage 2: Complete a short case study
- Stage 3: Discuss case study with our Head of Customer Success
- Stage 4: Final round discussion with our Chief Commercial Officer
- Stage 5: Join Atominvest!
What we offer:
- Competitive compensation (fixed base salary + performance incentives)
- 25 days of holiday per year + bank holidays
- Hybrid working style (a minimum of 3 days in our central London office is required)
- Cycle2Work scheme
- Employee Assistance Programme (EAP) to support employee wellness
- A culture of trust, ownership, responsibility and autonomy in your work
- An incredible team of smart and mission-driven people to work with
- Fun working atmosphere
- Significant growth opportunities
- Company-wide socials and events
Customer Success Analyst employer: Atominvest
Contact Detail:
Atominvest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Analyst
✨Tip Number 1
Get to know the company inside out! Research Atominvest and its mission, especially around investments and sustainability. This will help you connect your skills to their goals during interviews.
✨Tip Number 2
Practice your case study skills! Since you'll be completing a short case study, brush up on your analytical thinking and problem-solving abilities. Use real-world examples to showcase your thought process.
✨Tip Number 3
Show off your communication skills! Be ready to articulate your thoughts clearly and confidently. Remember, they’re looking for someone who can liaise effectively with customers and team members alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Atominvest journey.
We think you need these skills to ace Customer Success Analyst
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role and the company shine through. We want to see that you’re genuinely excited about working in customer success and making a positive impact in the investment world.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your analytical skills and any experience in private markets.
Be Clear and Concise: Keep your written application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the Customer Success Analyst role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Atominvest
✨Know Your Stuff
Before the interview, dive deep into Atominvest's mission and values. Understand their software and how it impacts investment firms. This will not only show your genuine interest but also help you connect your skills to their needs.
✨Showcase Your Analytical Skills
As a Customer Success Analyst, you'll need strong analytical skills. Prepare examples from your past work where you've successfully analysed data or solved complex problems. Be ready to discuss how you can apply these skills to help Atominvest drive value for its customers.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to engage with clients effectively.
✨Be Ready for Case Studies
Since there's a case study involved in the interview process, brush up on your problem-solving skills. Familiarise yourself with common scenarios in customer success and think about how you would approach them. This will help you feel more confident when discussing your case study with the team.
