Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with implementations and ongoing technical assistance while collaborating with various teams.
- Company: Atominvest is revolutionising alternative investment technology for top firms globally.
- Benefits: Enjoy competitive pay, 20 days holiday, and a fun, supportive work culture.
- Why this job: Join a mission-driven team and gain valuable industry knowledge early in your career.
- Qualifications: Bachelor's degree, interest in private markets, and strong analytical skills required.
- Other info: Opportunity for rapid progression in a meritocratic environment.
The predicted salary is between 28800 - 48000 £ per year.
The Customer Success Analyst is a critical team member who will be responsible for delivering efficient implementations and providing ongoing technical support to our existing customers. This is a great opportunity to develop deep product and industry knowledge. The role is highly analytical and cross-functional; you’ll be collaborating closely with Product and Commercial teams to create the best-in-class customer experience for the world’s leading private equity, venture capital, and alternative investment firms. We know that you can achieve great things early in your career, so we take a meritocratic approach to progression.
About Atominvest: Atominvest was founded to revolutionize the world of alternative investment technology by providing cutting-edge software to fund managers, investors and intermediaries across private equity, credit, venture capital, real estate and hedge funds. Led by a team with experience in the private equity, VC and asset management industry, the company provides a single, unified tech stack to enable the world’s top alternative investment managers to efficiently manage their business across all core functions of investing, fundraising and operations. Atominvest currently serves some of the leading investors in the world with over >$1trn in assets on the system and 70,000+ users globally.
What the job involves:
- Implement customer requirements, datasets and workflows into Atominvest
- Work alongside Customer Success Managers to onboard customers onto the platform
- Drive down time to value by ensuring a smooth transition to ongoing customer lifecycle management
- Liaise with Product and Engineering to complete extensive QA testing for new product features and bug fixes
- Field support tickets, ensuring customers are kept up to date on progress toward resolution
- Maintain technical documentation and internal knowledge base
Requirements:
- Bachelor's Degree (or higher) from top-tier university
- Proven interest in private markets
- 1-2 years experience in consulting, investment banking, private equity or fund administration a plus
- Excellent verbal and written communication skills
- Strong analytical skills and attention to detail
- High degree of proficiency in MS Excel
- Comfortable with working with large amount of data
- Ability to prioritise tasks, regularly communicate progress and meet established deadlines
- Team player, keen to learn and share ideas
The process:
- Stage 1: Meeting with a member of our Customer Success Team to discuss your motivations, background and dig deeper into your CV, as well as talk about our story and where we’re heading
- Stage 2: Complete a short case study and discuss it with members of the Customer Success Team
- Stage 3: Final round discussion with our Chief Commercial Officer
- Stage 4: Join Atominvest!
What we offer:
- Competitive compensation (fixed base salary + performance incentives on a full time role)
- 20 days holiday/year + bank holidays and a week off for Christmas (on a full time role)
- A culture of trust, ownership and autonomy in your work
- An incredible team of smart and mission-driven people
- Fun working atmosphere with lots of coaching
Customer Success Analyst employer: Atominvest Software
Contact Detail:
Atominvest Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Analyst
✨Tip Number 1
Familiarise yourself with Atominvest's platform and the specific features it offers. Understanding the product inside out will not only help you during the interview process but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Atominvest on platforms like LinkedIn. Engaging with them can provide you with valuable insights into the company culture and expectations, which can be a game-changer during your interviews.
✨Tip Number 3
Brush up on your analytical skills and be prepared to discuss how you've used data to drive decisions in past roles. This is crucial for a Customer Success Analyst, as you'll need to showcase your ability to handle large datasets effectively.
✨Tip Number 4
Prepare thoughtful questions about the company's future direction and how the Customer Success team fits into that vision. This shows your enthusiasm for the role and your desire to contribute to Atominvest's success.
We think you need these skills to ace Customer Success Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, consulting, or investment banking. Emphasise your analytical skills and any experience with data management, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for private markets and your understanding of Atominvest's mission. Mention specific examples of how your background aligns with the responsibilities of the Customer Success Analyst position.
Showcase Your Analytical Skills: In your application, provide examples of how you've used analytical skills in previous roles. This could include projects where you managed large datasets or improved processes through data analysis.
Prepare for Interviews: Research common interview questions for customer success roles and prepare thoughtful responses. Be ready to discuss your motivations for applying to Atominvest and how you can contribute to their team.
How to prepare for a job interview at Atominvest Software
✨Understand the Company and Its Products
Before your interview, take the time to research Atominvest and its offerings. Familiarise yourself with their software solutions and how they cater to private equity and alternative investment firms. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Prepare for Analytical Questions
Given the analytical nature of the Customer Success Analyst role, be ready to tackle questions that assess your problem-solving skills. Brush up on your analytical thinking and be prepared to discuss how you've used data to drive decisions in previous roles or projects.
✨Showcase Your Communication Skills
As this role involves liaising with various teams and customers, effective communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to provide examples of how you've successfully communicated complex information in the past.
✨Demonstrate Team Collaboration
The role requires working closely with Customer Success Managers and other teams. Prepare examples that highlight your ability to work collaboratively. Discuss any experiences where you contributed to a team project or helped resolve conflicts within a group setting.
