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- Tasks: Lead client success and ensure smooth onboarding for top investment firms.
- Company: Join Atominvest, a fast-growing tech company revolutionising investments and sustainability.
- Benefits: Competitive salary, 25 days holiday, hybrid work, and wellness support.
- Why this job: Make a real impact in the investment industry while growing your career.
- Qualifications: Experience in customer success or client-facing roles in B2B SaaS.
- Other info: Dynamic team culture with significant growth opportunities and fun events.
The predicted salary is between 36000 - 60000 £ per year.
Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you will be working on something very exciting: the future of work, investments and sustainability/ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big.
It won't be easy. Joining a scale-up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You will move quicker than feels comfortable, and be brilliant at continually re-prioritising what must get done to keep Atominvest growing year over year at the pace of the best SaaS companies on the planet.
As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met.
What You'll Be Doing
- Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success.
- Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go-live, and post-deployment adoption.
- Shorten time-to-value by proactively managing timelines, dependencies, and client expectations.
- Analyse client datasets, workflows, and reporting structures to configure optimal solutions.
- Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders.
- Deliver white-glove support, ensuring issues are escalated, prioritised, and resolved quickly.
- Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model.
If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you.
Requirements
- Prior experience in Customer Success, Implementation, or a client-facing role in a high-growth B2B SaaS environment.
- Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts.
- Exceptionally organised, with strong project management instincts and attention to detail.
- Analytical, structured thinker with experience interpreting and working with client datasets.
- Advanced Excel skills.
- Clear, concise written and verbal communication—you can simplify complexity for senior stakeholders.
- Proven ability to deliver best-in-class client service in fast-moving environments.
- Collaborative team player who contributes ideas and learns quickly.
- Ambitious, entrepreneurial mindset with resilience and a bias toward action.
- Bonus: hands-on project management experience or formal PM frameworks.
Interview Process
- Initial screening call
- Case study
- Interview with our Global Head of Customer Success
- Interview with our US Customer Success Lead
- Offer and onboarding at Atominvest
What we offer
- Competitive compensation (fixed base salary + performance incentives)
- 25 days of holiday per year + bank holidays
- Hybrid working style (a minimum of 3 days in our central London office is required)
- Cycle2Work scheme
- Employee Assistance Programme (EAP) to support employee wellness
- A culture of trust, ownership, responsibility and autonomy in your work
- An incredible team of smart and mission-driven people to work with
- Fun working atmosphere
- Significant growth opportunities
- Company-wide socials and events
Customer Success Manager in London employer: Atominvest Software Ltd
Contact Detail:
Atominvest Software Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Get to know the company inside out! Research Atominvest's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the case study! Brush up on your analytical skills and think about how you can apply them to real-world scenarios. Practising with mock case studies can help you feel more confident during the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client-facing roles and any relevant skills that align with Atominvest's mission and values.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven success for clients or improved processes.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, making it easy for us to see how you can simplify complexity for our clients.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be reviewed promptly, and you’ll be one step closer to joining our amazing team at Atominvest!
How to prepare for a job interview at Atominvest Software Ltd
✨Know Your Client Lifecycle
Familiarise yourself with the full customer lifecycle, from onboarding to post-deployment. Be ready to discuss how you would manage each stage effectively, especially in a fast-paced environment like Atominvest.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical thinking by discussing past experiences where you've interpreted client datasets or workflows. Highlight how you’ve used this information to drive value for clients.
✨Communicate Clearly and Concisely
Practice simplifying complex concepts, as you'll need to communicate effectively with senior stakeholders. Use examples from your previous roles to illustrate your communication skills.
✨Emphasise Your Collaborative Spirit
At Atominvest, teamwork is key. Be prepared to share examples of how you've worked collaboratively in the past, particularly in high-growth B2B SaaS environments, and how you can contribute to their mission-driven culture.
