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- Tasks: Help customers succeed by implementing their needs and ensuring smooth onboarding.
- Company: Join Atominvest, a fast-growing software company transforming investment management.
- Benefits: Competitive pay, 25 days holiday, hybrid work, and wellness support.
- Why this job: Be part of a mission-driven team making a positive impact in ethical investing.
- Qualifications: Bachelor's degree, strong analytical skills, and experience in private markets.
- Other info: Dynamic environment with significant growth opportunities and a fun team culture.
The predicted salary is between 36000 - 60000 £ per year.
Who is Atominvest? Our software powers the world’s leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you’ll be working on something very exciting: the future of work, investments and sustainability/ethical investing for the world’s best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we’re on to something big. It won’t be easy. Joining a scale-up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable, and be brilliant at continually re-prioritising what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We’ve gone from zero to ten, now we’re looking to go from ten to one hundred!
What the job involves:
- Implement customer requirements, datasets and workflows into Atominvest
- Work alongside Customer Success Managers to onboard customers onto the platform
- Drive down time to value by ensuring a smooth transition to ongoing customer lifecycle management
- Liaise with Product and Engineering to complete extensive QA testing for new product features and bug fixes
- Field support tickets, ensuring customers are kept up to date on progress toward resolution
- Maintain technical documentation and internal knowledge base
Requirements:
- Bachelor's Degree (or higher) from top-tier university
- Proven interest in private markets
- Minimum 2 years of work experience (experience in consulting, investment banking, private equity or fund administration a plus)
- Excellent verbal and written communication skills
- Strong analytical skills and attention to detail
- High degree of proficiency in MS Excel
- Comfortable with working with large amounts of data
- Ability to prioritise tasks, regularly communicate progress and meet established deadlines
- Team player, keen to learn and share ideas
The process:
- Stage 1: Meet with a member of our Customer Success Team to discuss your motivations, background and dig deeper into your CV, as well as talk about our story and where we’re heading
- Stage 2: Complete a short case study
- Stage 3: Discuss case study with our Head of Customer Success
- Stage 4: Final round discussion with our Chief Commercial Officer
- Stage 5: Join Atominvest!
What we offer:
- Competitive compensation (fixed base salary + performance incentives)
- 25 days of holiday per year + bank holidays
- Hybrid working style (a minimum of 3 days in our central London office is required)
- Cycle2Work scheme
- Employee Assistance Programme (EAP) to support employee wellness
- A culture of trust, ownership, responsibility and autonomy in your work
- An incredible team of smart and mission-driven people to work with
- Fun working atmosphere
- Significant growth opportunities
- Company-wide socials and events
Customer Success Analyst employer: Atominvest Software Ltd
Contact Detail:
Atominvest Software Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Atominvest on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This can give you insider knowledge and show your genuine interest in the company.
✨Tip Number 2
Prepare for the case study! Brush up on your analytical skills and practice with similar case studies. This will help you feel more confident and ready to impress during that stage of the interview process.
✨Tip Number 3
Show your passion for private markets! During your interviews, make sure to highlight your interest and any relevant experiences. This will demonstrate that you're not just looking for any job, but that you're genuinely excited about what Atominvest does.
✨Tip Number 4
Don’t forget to follow up! After your interviews, send a thank-you email to express your appreciation for the opportunity. This small gesture can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Customer Success Analyst
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role and the company shine through. We want to see that you’re genuinely excited about the opportunity to work in customer success and contribute to our mission at Atominvest.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience and skills that match the job description. We love seeing how your background in private markets or consulting can bring value to our team, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your qualifications and motivations. Remember, we’re looking for strong communication skills right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team at Atominvest.
How to prepare for a job interview at Atominvest Software Ltd
✨Know Your Stuff
Before the interview, make sure you understand Atominvest's mission and the role of a Customer Success Analyst. Familiarise yourself with their software and how it impacts investment firms. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, be prepared to discuss specific examples from your past work where you've used data to drive decisions or improve processes. Highlight your proficiency in MS Excel and any experience with large datasets.
✨Prepare for the Case Study
The case study is a crucial part of the interview process. Practice by reviewing common customer success scenarios and think about how you would approach them. Be ready to demonstrate your problem-solving skills and how you can drive down time to value for customers.
✨Communicate Clearly and Confidently
Excellent verbal and written communication skills are essential for this role. During the interview, articulate your thoughts clearly and confidently. Don’t hesitate to ask questions if you need clarification, as this shows your engagement and willingness to learn.
