Our client is a fast-growing multi sector speciality distributor of chemicals and raw materials to the UK Manufacturing Industry They are now seeking a
Business Services / Operations Manager
.
This position is a
hybrid role
and will be part office based in Worcestershire and part home based. (3 Days in the office / 2 days at home). The role includes managing a team of 5 staff. It is a full-time permanent role reporting to the Managing Director. Job Purpose ·
Lead my clients' end-to-end Business Services function, ensuring that customer demand, supplier capability, inventory, purchasing, logistics, warehousing, manufacturing requirements and business systems operate as one integrated service. ·
Enable profitable sales growth by delivering reliable order fulfilment, commercially informed purchasing, disciplined working-capital management and continual improvement. ·
Develop a high-performing Business Services team that provides best-in-class value to customers, Supplier Partners and colleagues while operating within my client's Quality Management System and PDCA principles. Key Responsibilities ·
Reliable and accurate fulfilment of customer orders from receipt through delivery and invoicing. ·
Purchasing decisions based on credible demand, commercial value, supply risk, shelf life and working-capital impact. ·
An effective operating interface between Business Services, Sales Divisions, QRESH, Finance and their Innovation and Manufacturing Services. ·
Clear visibility of customer commitments, supply constraints, stock risks, manufacturing requirements and service performance. ·
Continual improvement of Sales Order Process, Purchase Order Process and associated workflows through data, ERP capability, automation and PDCA. Qualifications and Experience ·
Experience in leading customer service, procurement, supply chain or business operations. ·
Experience in a regulated distribution, food, chemical, pharmaceutical, personal-care or manufacturing environment. ·
Demonstrated competence in purchasing, inventory, logistics, warehousing, working capital and customer-order fulfilment. ·
Strong ERP and data capability, preferably Oracle NetSuite. ·
Evidence of successful cross-functional process improvement and project delivery. ·
Demonstrated people leadership, coaching and capability development. ·
Ability to understand landed cost, margin, cash, contracts and operational risk. ·
High standards of accuracy, numeracy, written communication and commercial judgement. Desirable (not essential) ·
CIPS qualification or equivalent procurement experience. ·
Lean, Six Sigma, ISO 9001 auditor, PDCA or recognized process-improvement training. ·
Experience of FSSC 22000, BRCGS, GMP or an equivalent regulated quality environment. ·
Experience managing third-party logistics, freight-forwarding or outsourced warehouse contracts. ·
Project or change-management qualification. ·
Experience implementing ERP automation, analytics or AI-supported workflows. In return, our client is offering a basic salary of £50,000 per annum plus benefits (salary is negotiable and dependent on experience). To apply for the above position, please send your C.V to Louise Roughley, Director at Atom Scientific Recruitment Ltd.
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Business Services / Operations Manager in Worcester employer: Atom Scientific Recruitment Ltd
As a leading multi-sector speciality distributor, our company offers a dynamic work environment in Redditch, Worcestershire, where innovation and teamwork thrive. We prioritise employee growth through ongoing training and development opportunities, ensuring that our Maintenance Engineers are equipped with the skills needed to excel in their roles. With a strong commitment to work-life balance and a supportive culture, we provide a rewarding career path for those looking to make a meaningful impact in the manufacturing industry.
Contact Details:
Atom Scientific Recruitment Ltd Recruitment Team
