Graduate Customer Success Manager in London

Company Overview
We're Atom Learning and our mission is to help every child reach their potential. We use machine learning and a visually engaging tech platform to bring a fun, high‐quality and personalised learning experience into every child's home. We combine exceptional teacher‐made content with cutting‐edge technology to provide fantastic affordable education to all learners globally. We're one of Europe's fastest‐growing EdTech companies. Since 2018 we've grown from a startup of four friends to almost 110 people, with specialists across education, engineering, product, learning design and marketing. We're remote‐first, with most of our team working from 10 countries.

Role Summary
Atom Learning is looking for a talented Junior Customer Success Manager to join our team. You will support and engage with customers at every point in their subscription journey, ensuring quick, informative and professional responses via email, LiveChat, social media and telephone. You will work with Customer Success, marketing and growth teams to develop strategies that improve conversions and maximise customer LTV, while advocating for customers and communicating their feedback to the wider company.

What you will do:

• Provide a high-quality customer experience by ensuring enquiries are answered efficiently and professionally.
• Work with technical and product teams to communicate and resolve any technical and product issues experienced by users.
• Identify payment and content issues by analysing platform content, system logs and billing information.
• Engage with teachers and students to answer queries about using the platform, especially dealing with young users appropriately.
• Provide platform training to parent and school customers.
• Relay customer feedback to relevant departments and employees to drive product improvements and new features.

Who you are:

• Strong work ethic and highly ambitious.
• Keen and intuitive contributor and communicator.
• Desire to work in the education sector.
• Interest in startups and technology.
• Excellent written English.
• Excellent organisational and time-management skills.
• Interest in being part of a young, growing business.
• Ability to work Saturdays or Sundays in some months, with days in lieu.

Benefits:

• 25 days holiday plus bank holidays.
• 3 days winter leave.
• Work anywhere in the UK or within GMT +/-2 hours time zone (remote-first).
• Annual L&D budget.
• Private medical with Vitality Health.
• Access to wellbeing platform.
• Enhanced family leave.
• Monthly remote and in-person events in London.
• High degree of autonomy and exposure to all business areas of a successful startup.
• Brilliant colleagues and the opportunity to become an integral member of a fast-growing tech company.

Diversity & Inclusion
At Atom Learning, diversity, equity and inclusion are essential parts of our mission. We strive to build an inclusive culture that encourages and supports voices from a diverse range of backgrounds. We commit to fostering an environment where everyone is valued and supported for who they are, and where individual differences and contributions of all staff are recognised and protected. Our recruitment, selection and assessment process is based entirely on skills and competencies, and we actively seek talent from all sections of society.