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For Companies At a Glance
- Tasks: Support customers throughout their journey, ensuring top-notch service and resolving issues.
- Company: Join Atom Learning, a fast-growing EdTech company on a mission to enhance children's learning.
- Benefits: Enjoy 25 days holiday, remote work flexibility, and winter leave.
- Other info: Be part of a young, ambitious team with opportunities for growth.
- Why this job: Make a real difference in education while working with a dynamic, innovative team.
- Qualifications: Strong work ethic, excellent communication skills, and a passion for education and technology.
The predicted salary is between 28800 - 48000 £ per year.
Company Overview
We’re Atom Learning and our mission is to help every child reach their potential. We use machine learning and a visually engaging tech platform to bring a fun, high‑quality and personalised learning experience into every child’s home. We combine exceptional teacher‑made content with cutting‑edge technology to provide fantastic affordable education to all learners globally. We’re one of Europe’s fastest‑growing EdTech companies. Since 2018 we’ve grown from a startup of four friends to almost 110 people, with specialists across education, engineering, product, learning design and marketing. We’re remote‑first, with most of our team working from 10 countries.
Role Summary
Atom Learning is looking for a talented Junior Customer Success Manager to join our team. You will support and engage with customers at every point in their subscription journey, ensuring quick, informative and professional responses via email, LiveChat, social media and telephone. You will work with Customer Success, marketing and growth teams to develop strategies that improve conversions and maximise customer LTV, while advocating for customers and communicating their feedback to the wider company.
What you will do
- Provide a high-quality customer experience by ensuring enquiries are answered efficiently and professionally.
- Work with technical and product teams to communicate and resolve any technical and product issues experienced by users.
- Identify payment and content issues by analysing platform content, system logs and billing information.
- Engage with teachers and students to answer queries about using the platform, especially dealing with young users appropriately.
- Provide platform training to parent and school customers.
- Relay customer feedback to relevant departments and employees to drive product improvements and new features.
Who you are
- Strong work ethic and highly ambitious.
- Keen and intuitive contributor and communicator.
- Desire to work in the education sector.
- Interest in startups and technology.
- Excellent written English.
- Excellent organisational and time-management skills.
- Interest in being part of a young, growing business.
- Ability to work Saturdays or Sundays in some months, with days in lieu.
Benefits
- 25 days holiday plus bank holidays.
- 3 days winter leave.
- Work anywhere in the UK or within GMT +/-2 hours time zone (remote-first).
Graduate Customer Success Manager employer: Atom Learning
Contact Detail:
Atom Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Atom Learning on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Atom Learning's mission and values. Show us how your passion for education and tech aligns with what we do. We love seeing candidates who genuinely care about making a difference!
✨Tip Number 3
Practice your customer success scenarios! Think about how you'd handle different customer queries or issues. We want to see your problem-solving skills in action, so be ready to share examples during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
We think you need these skills to ace Graduate Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education shine through! We want to see how much you care about helping students and teachers. Share any relevant experiences or projects that highlight your commitment to making a difference in the learning space.
Tailor Your Application: Make sure to customise your application for the Graduate Customer Success Manager role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain professionalism in your written application. Use clear and concise language, and don’t forget to proofread for any typos or grammatical errors. A polished application reflects your attention to detail, which is super important in customer success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Atom Learning and our mission while you’re at it!
How to prepare for a job interview at Atom Learning
✨Know the Company Inside Out
Before your interview, dive deep into Atom Learning's mission and values. Understand their approach to education and how they leverage technology. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Junior Customer Success Manager, communication is key. Prepare examples of how you've successfully engaged with customers or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot or resolve a problem, especially in a customer-facing role. Be ready to discuss these experiences and how you approached them. This will highlight your ability to handle technical and product issues effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about how the Customer Success team collaborates with other departments or what challenges they currently face. This shows that you're not just interested in the job, but also in contributing to the company's growth.