At a Glance
- Tasks: Support customers throughout their journey, ensuring quick and professional responses.
- Company: Join Atom Learning, a fast-growing EdTech company on a mission to enhance children's education.
- Benefits: Enjoy 25 days holiday, remote work flexibility, and an annual learning budget.
- Other info: Be part of a diverse and inclusive culture in a thriving startup environment.
- Why this job: Make a real impact in education while working with a dynamic and ambitious team.
- Qualifications: Strong work ethic, excellent communication skills, and a passion for education and technology.
The predicted salary is between 25650 - 31350 £ per year.
Company Overview
We’re Atom Learning and our mission is to help every child reach their potential.
We use machine learning and a visually engaging tech platform to bring a fun, high‑quality and personalised learning experience into every child’s home.
We combine exceptional teacher‑made content with cutting‑edge technology to provide fantastic affordable education to all learners globally.
We’re one of Europe’s fastest‑growing Ed Tech companies.
Since 2018 we’ve grown from a startup of four friends to almost 110 people, with specialists across education, engineering, product, learning design and marketing.
We’re remote‑first, with most of our team working from 10 countries.
Role Summary
Atom Learning is looking for a talented Junior Customer Success Manager to join our team.
You will support and engage with customers at every point in their subscription journey, ensuring quick, informative and professional responses via email, Live Chat, social media and telephone.
You will work with Customer Success, marketing and growth teams to develop strategies that improve conversions and maximise customer LTV, while advocating for customers and communicating their feedback to the wider company.
What you will do
- Provide a high-quality customer experience by ensuring enquiries are answered efficiently and professionally.
- Work with technical and product teams to communicate and resolve any technical and product issues experienced by users.
- Identify payment and content issues by analysing platform content, system logs and billing information.
- Engage with teachers and students to answer queries about using the platform, especially dealing with young users appropriately.
- Provide platform training to parent and school customers.
- Relay customer feedback to relevant departments and employees to drive product improvements and new features.
Who you are
- Strong work ethic and highly ambitious.
- Keen and intuitive contributor and communicator.
- Desire to work in the education sector.
- Interest in startups and technology.
- Excellent written English.
- Excellent organisational and time-management skills.
- Interest in being part of a young, growing business.
- Ability to work Saturdays or Sundays in some months, with days in lieu.
Benefits
- 25 days holiday plus bank holidays.
- 3 days winter leave.
- Work anywhere in the UK or within GMT +/-2 hours time zone (remote-first).
- Annual L&D budget.
- Private medical with Vitality Health.
- Access to wellbeing platform.
- Enhanced family leave.
- Monthly remote and in-person events in London.
- High degree of autonomy and exposure to all business areas of a successful startup.
- Brilliant colleagues and the opportunity to become an integral member of a fast-growing tech company.
- Diversity & Inclusion
At Atom Learning, diversity, equity and inclusion are essential parts of our mission.
We strive to build an inclusive culture that encourages and supports voices from a diverse range of backgrounds.
We commit to fostering an environment where everyone is valued and supported for who they are, and where individual differences and contributions of all staff are recognised and protected.
Our recruitment, selection and assessment process is based entirely on skills and competencies, and we actively seek talent from all sections of society.
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Graduate Customer Success Manager in City of London employer: Atom Learning
Atom Learning is an outstanding employer that prioritises employee growth and development within a dynamic remote-first work culture. As an Account Manager, you will have the opportunity to make a meaningful impact on schools while enjoying flexible working arrangements and a supportive team environment that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Success Manager in City of London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Atom Learning looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Graduate Customer Success Manager at Atom Learning, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Graduate Customer Success Manager in City of London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Atom Learning, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Atom Learning and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Atom Learning
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Atom Learning might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Atom Learning.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
