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For Companies At a Glance
- Tasks: Lead and innovate our eCommerce operations to deliver an unmatched customer experience.
- Company: Join Master of Malt, the UK's top online retailer for Whisky and premium spirits.
- Benefits: Enjoy a hybrid work model with flexibility and a vibrant team culture.
- Why this job: Be part of a passionate team re-imagining online drinks retail with cutting-edge technology.
- Qualifications: Proven track record in building successful eCommerce businesses; entrepreneurial mindset required.
- Other info: Opportunity to mentor talent and drive significant growth in a dynamic environment.
The predicted salary is between 43200 - 72000 £ per year.
Master of Malt are looking for a scrappy, tech-savvy Ecommerce Director!
Location: Hybrid – The leadership team meet a day per week in London, and then as a guide you’d need a day or two per week in our main office in Tonbridge, to get under the skin of the business.
About Us
We’re the leading online retailer of Whisky and other premium spirits in the UK, having generated sales of approximately £84m as a group last year. With a Trustpilot score of 4.8, a fantastic industry reputation, the ability to offer next-day delivery until 9:30pm, and a range of 16,000+ different products, we’ve a lot to be proud of.
But we’ve barely started. We want to continue re-imagining online drinks retail from the ground up, using technology and fanatical customer service to build a company we want to be customers of. We’ve grown a lot since we were just a few kids in a shed with big dreams and no money, but we haven’t lost our hunger to build something great, and we’re looking for people who have the same passion for making things better to join us on the journey. We’re excited about the future, so if you’d like to come and help us build it, read on!
About the Role
Your job here will be to build, lead and be accountable for our eCommerce operation, soup to nuts. You’ll deliver the best customer experience in the industry by a wide margin, and make great margins while you do it.
You will lead and develop a team capable of handling all aspects of a standalone ecommerce business. This will include delivering: an amazing customer proposition (including loyalty schemes); UX, marketing; product ranging; content & design; pricing; and customer service.
About You
You’re smart, tenacious and motivated, with a track record of building & operating a highly successful world class eCommerce businesses. Online retail is at the core of your being – it’s what you do – it comes as effortlessly and naturally to you as breathing. You can explain every step of the chain from google to delivery in detail because you own it.
Creating unexpected customer delight by delivering an incredible service sparks joy in you – that moment when you blow someone’s mind because they weren’t expecting what we did to be possible.
But, you are also a born entrepreneur, and you love operating a highly profitable business which generates large amounts of cash to re-invest in growth. You’re not one of these people who only knows how to burn through investors’ money and then move on.
You don’t need to be a Whisky expert, but you’ll need to enjoy it and care about the product in order to be the best in the world at selling it.
You must know how to rally “A” players to your cause and are utterly intolerant of mediocrity. You love to coach and mentor incredible talent, but have no time for people who don’t take ownership and put in the effort.
You love to work and learn fast and have a positive can-do attitude. You are constantly adapting and improving the systems and processes around you. You get out of bed each morning excited to make things better. You love automating things so your team has more time to deliver value to customers rather than do paperwork, in fact you are pretty intolerant of humans doing repetitive tasks a machine could do better.
You are also competitive and you like to win, which you routinely do.
Seniority level
- Director
Employment type
- Full-time
Job function
- Management and Manufacturing
- Beverage Manufacturing
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Ecommerce Director employer: Atom Group
Contact Detail:
Atom Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Director
✨Tip Number 1
Familiarize yourself with the latest trends in eCommerce, especially in the beverage industry. Understanding what competitors are doing and how they engage customers can give you a significant edge during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully built and managed high-performing teams in previous roles. Be ready to discuss specific strategies you used to motivate and develop talent.
✨Tip Number 3
Demonstrate your passion for customer experience by sharing innovative ideas you've implemented in past positions that led to increased customer satisfaction and loyalty. This will resonate well with our focus on delivering exceptional service.
✨Tip Number 4
Prepare to discuss your approach to leveraging technology in eCommerce operations. Highlight any tools or systems you've used to automate processes and improve efficiency, as this aligns with our goal of enhancing productivity.
We think you need these skills to ace Ecommerce Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in eCommerce and leadership roles. Focus on quantifiable achievements, such as sales growth or successful team management, that align with the responsibilities of the Ecommerce Director position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for online retail and customer service. Share specific examples of how you've created exceptional customer experiences and driven profitability in previous roles.
Showcase Your Tech Savvy: Mention any relevant technologies or platforms you have experience with that are crucial for eCommerce operations. Highlight your ability to leverage technology to enhance customer experience and streamline processes.
Demonstrate Leadership Skills: Provide examples of how you've successfully led teams in the past. Discuss your approach to mentoring talent and fostering a high-performance culture, as these qualities are essential for the role.
How to prepare for a job interview at Atom Group
✨Show Your Passion for E-commerce
Make sure to express your genuine enthusiasm for e-commerce and online retail. Share specific examples of how you've successfully built and operated e-commerce businesses in the past, highlighting your understanding of the entire process from customer acquisition to delivery.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams and developing talent. Provide examples of how you've coached and mentored team members, and how you ensure accountability and high performance within your team.
✨Highlight Customer Experience Innovations
Be ready to talk about innovative strategies you've implemented to enhance customer experience. Discuss any loyalty schemes or unique customer propositions you've developed that have led to increased satisfaction and retention.
✨Emphasize Your Data-Driven Approach
Illustrate your ability to use data to drive decisions. Talk about how you've utilized analytics to optimize marketing, pricing, and product ranging, and how this has contributed to the profitability of the businesses you've managed.
