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- Tasks: Support the vibrant hotukdeals community and ensure top-notch content standards.
- Company: Join Atolls, the largest community-driven shopping platform in the world.
- Benefits: 32 days paid vacation, flexible hybrid work, and mental health coaching.
- Why this job: Make a real impact by helping millions shop smarter every day.
- Qualifications: Community management experience and a passion for user engagement.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Atolls is the world’s largest community-driven shopping platform, active in 20+ markets. We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers. Our 1,000+ team across 10 countries builds products used every day at global scale, where you’ll have real ownership and see your impact.
We are looking for a passionate Junior Community Support Specialist who is excited about actively supporting the biggest shopping community in the UK #Hotukdeals. Candidates with proven community management experience, showcasing their ability to foster positive engagement and cultivate vibrant online communities. The ideal candidate is cool-headed, empathetic, and pragmatic; able to demonstrate ability to solve tricky or sensitive situations; and fully understands the subjective nature of online community management. If you enjoy working with colleagues, but aren’t afraid of self-management and working independently, we would love to hear from you.
Our Benefits
- A culture that values personal and professional development, with internal mobility opportunities.
- A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
- 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
- A flexible hybrid working scheme to balance work and life.
- Access to a learning budget and internal training to help you grow in your role.
- Mental health coaching to support your well-being.
- Regular global and local get-togethers to celebrate successes and build connections.
- The possibility of taking a sabbatical after three years with the company.
- A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.
These are global benefits that apply to all employees, with additional local perks based on your location.
Responsibilities
- Providing support to the hotukdeals community
- Dealing with questions and queries in a friendly, balanced way
- Ensuring our content meets the highest standards
- Being a moderator to ensure community guidelines
- Support with tech queries from our platform
Your Profile
- We’re looking for someone with interest in gain experience, who is dedicated to creating exceptional user experiences and driving innovation.
- Great attention to detail
- Focused, friendly, and can remain calm in stressful situations
- Pride yourself on your problem-solving capabilities
- Work well as part of a team and in collaborative environment
- Great time management skills and can demonstrate your ability to prioritise
- Discipline to stay on track
- Passionate about deals
- Fluency in English
- Bonus: You have experience moderating a forum or online community, coupled with a customer service background
Our Hiring Process
- TA Call: Meet one of our Talent Experts and get to know Atolls better.
- Technical Round: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
- Final Round: Meet other Atollians 🏝️ It varies from 1 to 3 interviews
- Some processes might slightly change according to needs
Ready to apply? Be part of a destination where your work helps millions of people make better decisions every day. One focused application is all we need. If you truly fit more than one role, you’re welcome to apply to up to three. This helps us match you with the right opportunity faster. We review every application with equal care and will reach out if your profile aligns. Apply now with your CV in English. Portfolios, writing samples, or certifications may be requested based on the role.
At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.
Junior Community Support Specialist (m/f/x) employer: Atolls
Contact Detail:
Atolls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Community Support Specialist (m/f/x)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read reviews, and see what current employees are saying. This will help you tailor your answers and show that you're genuinely interested in being part of the Atolls team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves dealing with tricky situations, think of examples from your past experiences where you successfully resolved issues. This will demonstrate your cool-headedness and empathy during the interview.
✨Tip Number 3
Don’t forget to showcase your community management experience! Whether it’s through moderating forums or engaging with online communities, share specific instances where you fostered positive engagement. This will highlight your fit for the Junior Community Support Specialist role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, if you’re interested in multiple roles, you can apply for up to three positions to increase your chances of landing a spot at Atolls.
We think you need these skills to ace Junior Community Support Specialist (m/f/x)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for community support shine through! We want to see that you’re genuinely excited about helping others and making a positive impact in the hotukdeals community.
Tailor Your CV: Make sure your CV highlights relevant experience, especially any community management or customer service roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Junior Community Support Specialist role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Atolls
✨Know the Community
Before your interview, dive deep into the hotukdeals community. Familiarise yourself with the platform, its users, and the types of deals that get the most engagement. This will not only show your enthusiasm but also help you answer questions about community management effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved tricky situations or handled sensitive queries. Being able to demonstrate your calmness and empathy in these scenarios will resonate well with the interviewers.
✨Highlight Teamwork and Independence
At Atolls, they value both collaboration and self-management. Be ready to discuss how you've worked as part of a team while also thriving in independent roles. Share specific instances where you balanced these two aspects successfully.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, community engagement strategies, or the tools they use for moderation. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
