Client Services Administrator in Gravesend, Kent

Location: Gravesend, Kent DA12 1EY

Salary: Circa £25,000 FTE

Hours: Full Time/ Part Time (3-4 days per week)

About us: We are a rapidly growing firm of professional accountants providing accounts, tax and business advice services to micro, small and medium-sized businesses. Our core business principles of delivering excellent quality of service, exceeding clients’ expectations and empowering our people to perform have helped us grow predominantly through client referrals.

Job Role: We are seeking a highly organised, proactive, and personable Client Services Administrator to join our busy practice. This role is central to our operations, providing essential support to our Client Managers and Partners. You will be a key point of contact for our client portfolio, ensuring a seamless, high-quality, and professional service experience. This position is ideal for an individual with a strong interest in client-facing work or accountancy who thrives in a structured, office-based team environment.

Main Responsibilities:

• Act as a primary point of contact for new and existing clients, managing communications via phone, letters and email with a high degree of professionalism.
• Provide reliable support for clients when their Client Manager or Partner is unavailable, ensuring queries are logged, addressed, or escalated appropriately.
• Proactively communicate with clients to discuss and clarify issues, request information, and provide updates.
• Liaise with internal team members to track the progress of client work (e.g., accounts preparation, tax returns), ensuring deadlines are met and clients are kept informed.
• Manage and coordinate diaries for Client Managers and Partners, including the scheduling and arrangement of client meetings.
• General administrative support to the Client Managers and Partners as required to facilitate the smooth management of their client portfolios.
• Assist with the company’s marketing strategies, such as social media posts.

Knowledge, Skills & Experience:

Essential:

• Proven experience in a customer service, client-facing, personal assistant, or administrative role.
• Exceptional verbal and written communication skills, with a professional and personable telephone manner.
• Excellent organisational and time-management skills, with a demonstrable ability to manage multiple tasks and prioritise effectively.
• A proactive and self-motivated attitude; the ability to take initiative and identify tasks that need to be done.
• Strong numeracy skills, with a minimum of GCSE Maths at Grade B / 6 (or equivalent).
• High attention to detail and a commitment to accuracy.
• Full proficiency in the use of standard office software (e.g., Microsoft Office suite: Outlook, Word, Excel).

Desirable:

• An outgoing, positive, and team-oriented personality.
• A genuine interest in a career in either accountancy or professional client services.
• A willingness to learn new systems and processes and be receptive to guidance and training from existing staff.

Join our company and become part of a great, supportive, and professional team environment. We are committed to your long-term success, offering both career development opportunities and study support after a qualifying period. We also value our staff, providing additional perks such as an annual bonus and birthday gifts.

If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.