Store Manager, Wonderland Rd S

Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favourite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork — and we would love to see you in our starting line-up.

• Customer Service: Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team. Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette. Achieve Net Promoter individual store targets. Ensure Staff Onboarding is delivered to the company’s expectation. Become an Ambassador of Canadian Tire’s Triangle Rewards Program. Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.
• Store Operations: Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards. Effectively utilise all store operating initiatives and directives according to required timelines. Establish plan and follow up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly price sweeps. Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control. Oversee preparation for annual inventories. Follow and ensure compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures. Efficiently manage store weekly scheduling and Roster Management. Leverage Store Force data inputs for both sales and support functions ensuring staff productivity and maximised wage costs for both Retail/Ecomm and Pro Shop Services.
• Training: Coach and develop store and management team, through setting expectations, communication, coaching, feedback, and ongoing support. Follow up to ensure execution of Weekly Plans for the store. Create development plans and conduct annual appraisals for management team; support and coach to improve any performance gaps and conduct ongoing coaching to improve team. Communicate in a clear and concise manner; lead effective Huddles / Meetings / Coaching sessions while keeping team well informed of pertinent information. Hold team accountable to complete required training within time limits working with the Assistant Store Manager. Provide resolution for all customer concerns. Develop and lead recruiting and hiring strategy for store, maintaining a full roster. Establish succession plans through continuous training and development leveraging HR partners.
• Leadership: Continually motivate team and performance through recognition programs, store contests, customer compliments, and compensation. Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary. Follow the disciplinary process consistently and impartially. Promote and maintain a positive and motivating work environment. Provide mentorship to teams and influence continuous growth. Sponsor and encourage support for community engagement efforts.

• Proven Leader and Mentor
• Proven ability to build and manage daily store execution plan.
• Exceptional communication skills & organisational skills
• Understanding of P&L Statements
• Financial Discipline in understanding OPEX Control, including Wage Cost Management
• Superior training and coaching skills
• 5 years of retail management experience
• High energy, enthusiastic individual who is driven to succeed

• Excellent Discount Program
• Flexible Scheduling
• Benefits and Savings Options
• First Class Training Platforms
• Team Environment
• Employee Resource Groups
• Jumpstart Charities

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Our strong connection to our customers allows us to offer Canadians a wide selection of hockey equipment and apparel. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there's a place for you here.

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organisational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.