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- Tasks: Lead AI integration workshops and enhance customer success through technical solutions.
- Company: Atlassian empowers teams globally with innovative software for collaboration and productivity.
- Benefits: Enjoy flexible work options, health resources, paid volunteer days, and more perks.
- Why this job: Make a real impact on millions while working in a supportive, inclusive culture.
- Qualifications: 5+ years in SaaS, 2+ years in customer-facing roles, and expertise in AI required.
- Other info: Remote work is encouraged, with travel up to 30% for events and meetings.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team Your future team will be part of the Customer Success team under the Sales and Success department. As a Technical Adoption Architect, you'll work closely with cross-functional teams to integrate AI and Rovo technologies. You'll lead workshops, address security concerns, and ensure successful AI adoption. Your role bridges technical expertise with business needs, focusing on customer-centric solutions and measurable outcomes. Your work will involve managing projects, engaging with customers, and continuously improving processes to enhance customer satisfaction and operational efficiency. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring an Technical Adoption Architect ((with an AI focus)) to join our Technical Customer Success Manager team, reporting to the Head of AI Adoption. This is not a managerial role. Atlassian Technical Adoption Architects are technical experts with Atlassian solutions, delivering guidance to drive value realization and adoption from Atlassian. Technical Adoption Architects are accomplished at delivering performant technical guidance at scale, aligning product capabilities with business needs and desired outcomes. They partner with Pre-Sales, Post-Sales, and Product teams to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Technical Adoption Architects aim to help enterprise customers get the most of their Atlassian investment. Responsibilities What you'll do
- Develop technical solutions and provide clear guidance for customer engagements
- Enhance your technical expertise in your solution area, staying updated on new capabilities
- Understand technical requirements, guide solution implementation, and support successful adoption
- Work with Account Teams to plan and execute customer-specific journeys
- Collaborate with internal teams to enhance Atlassian products and drive customer success
- Engage with product and account teams to support clients and identify growth opportunities
- Travel up to 30% domestically and internationally for events and customer meetings
Qualifications Your background
- 5+ years of experience within SaaS companies
- 2+ years of Enterprise customer-facing roles
- Demonstrated expertise in AI
- Experience with Forge and Python-based development
- Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps
- Technical product demonstration, documentation, and presentation experience
- Comfort speaking to and influencing a customer's technical teams
- Experience helping an organization adopt an Atlassian or similar product
- Experience in one or more solution area, such as ITSM, DevOps, Enterprise Strategy and Planning
It's great if you have, but not required
- Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
- Experience working with large customers in a consulting or technical expert capacity
Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits
About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh #J-18808-Ljbffr
Technical Adoption Architect, AI (London) employer: Atlassian
Contact Detail:
Atlassian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Adoption Architect, AI (London)
✨Tip Number 1
Familiarise yourself with Atlassian's products and services, especially those related to AI and customer success. Understanding their ecosystem will help you speak confidently about how you can contribute to their goals during the interview.
✨Tip Number 2
Prepare to discuss your experience in SaaS and enterprise customer-facing roles. Be ready to share specific examples of how you've successfully driven technical adoption and customer satisfaction in previous positions.
✨Tip Number 3
Showcase your ability to collaborate with cross-functional teams. Highlight any past experiences where you've worked closely with sales, product, or support teams to achieve customer success, as this is crucial for the role.
✨Tip Number 4
Demonstrate your technical expertise by discussing relevant projects or solutions you've implemented, particularly those involving AI, Forge, or Python. This will help establish your credibility as a Technical Adoption Architect.
We think you need these skills to ace Technical Adoption Architect, AI (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS and AI, as well as your customer-facing roles. Use specific examples that demonstrate your technical expertise and how you've successfully supported the adoption of similar products.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your understanding of Atlassian's mission. Mention how your background aligns with the responsibilities of the Technical Adoption Architect role, particularly your experience with Forge and Python-based development.
Showcase Your Technical Skills: Include a section in your application that outlines your technical skills, especially those related to the Atlassian Ecosystem. Highlight any relevant projects or achievements that demonstrate your ability to deliver technical guidance and solutions.
Prepare for Virtual Interviews: Since interviews are conducted virtually, ensure you have a quiet, professional setting for your interview. Practice discussing your experiences and how they relate to the role, focusing on your ability to engage with technical teams and drive customer success.
How to prepare for a job interview at Atlassian
✨Showcase Your Technical Expertise
As a Technical Adoption Architect, it's crucial to demonstrate your deep understanding of AI and Atlassian solutions. Be prepared to discuss specific projects where you've successfully integrated these technologies and how they benefited the customer.
✨Prepare for Customer-Centric Scenarios
Expect to engage in discussions about customer journeys and how you can enhance their experience with Atlassian products. Think of examples where you've improved customer satisfaction or operational efficiency through your technical guidance.
✨Highlight Collaboration Skills
Since this role involves working closely with cross-functional teams, be ready to share experiences where you've collaborated effectively with sales, product, or support teams. Emphasise your ability to align technical solutions with business needs.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've tackled challenges in previous roles, particularly in relation to AI adoption or technical implementations. Show that you can think critically and provide innovative solutions to complex problems.
