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- Tasks: Partner with customers to drive success and manage their journey with our platform.
- Company: Leading software company based in Greater London, focused on customer success.
- Benefits: Flexible working arrangements and a comprehensive benefits package.
- Why this job: Make a real impact by helping customers achieve their business goals.
- Qualifications: 3-5 years of Customer Success management experience and strong communication skills.
- Other info: Join a dynamic team and enjoy opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading software company in Greater London is looking for a Customer Success Manager to partner with midmarket customers and drive their success with the platform. This role involves managing the full customer lifecycle from implementation to renewals, ensuring product utilization and alignment with business goals.
The ideal candidate has 3-5 years of Customer Success management experience and is able to effectively communicate technical topics. This position offers flexible working arrangements and a comprehensive benefits package.
Strategic Customer Success Manager, Platform (Remote UK) employer: Atlassian
Contact Detail:
Atlassian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Manager, Platform (Remote UK)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common Customer Success scenarios. Think about how you’d handle customer challenges and be ready to share your success stories with us.
✨Tip Number 3
Show off your knowledge of the platform! Familiarise yourself with their products and think about how you can help customers achieve their goals using them. This will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Strategic Customer Success Manager, Platform (Remote UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Strategic Customer Success Manager. Highlight your experience in managing customer lifecycles and any relevant technical skills that align with our platform.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven customer success in previous positions and how you can bring that expertise to our team.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to explain technical topics clearly. Use straightforward language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Atlassian
✨Know the Platform Inside Out
Before your interview, make sure you thoroughly understand the software platform you'll be working with. Familiarise yourself with its features, benefits, and how it aligns with customer success. This will help you communicate effectively about how you can drive customer success and utilisation.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles that highlight your experience in managing customer lifecycles. Discuss how you've driven renewals and ensured product utilisation, as this will demonstrate your capability to excel in the role.
✨Communicate Technical Topics Clearly
Since the role requires effective communication of technical topics, practice explaining complex concepts in simple terms. You might want to prepare a few scenarios where you successfully communicated technical information to non-technical stakeholders.
✨Align with Business Goals
Research the company’s business goals and think about how you can align customer success strategies with these objectives. Be ready to discuss how you can contribute to their success and what metrics you would use to measure it.
